IT Support Officer (Entry / Junior Level)

Role overview

All Things Ventures is seeking an enthusiastic, detail-focused IT Support Officer at entry or junior level to join its technology function in Australia. The position is full-time and onsite, and it suits someone who enjoys solving technical problems, supporting colleagues, and keeping IT systems running smoothly.

What you will do

• Act as the first point of contact for basic technical issues involving hardware, software, and network connectivity.
• Handle support requests from users and work toward quick, effective issue resolution.
• Set up, install, and maintain computers, operating systems, and business software.
• Help manage user accounts, reset passwords, and update access permissions when needed.
• Diagnose and resolve issues with desktops, laptops, printers, and network connections.
• Keep clear and accurate logs of support cases, fixes, and system changes.
• Assist with software rollouts, system upgrades, and routine IT maintenance tasks.
• Work in line with IT policies, security standards, and internal best practices.

What we are looking for

• Foundational understanding of computer hardware, software, and basic networking concepts.
• Comfort using Windows operating systems and Microsoft Office tools.
• Strong analytical thinking and troubleshooting ability.
• Clear communication skills and a customer-focused approach.
• Ability to work on your own as well as collaboratively in a team setting.
• Well-developed organizational habits and attention to detail.
• Openness to learning new technologies and technical workflows.
• Although not mandatory, relevant study, certifications, internships, or IT project experience would be an advantage.

What’s on offer

• A supportive and cooperative workplace.
• Practical exposure to a range of IT systems and technologies.
• Training and professional development opportunities.
• Hands-on experience in technical support and infrastructure operations.
• Potential for career progression within the IT team.
• Competitive pay and a comprehensive benefits package.