IT Support Officer (Entry / Junior)

Role overview

This position is for an entry-level IT Support Officer who will help keep day-to-day technology operations running smoothly. The role involves supporting staff with hardware, software, and system issues while contributing to a reliable and user-friendly IT environment.

What you will do

• Respond to technical questions and provide assistance for hardware, software, and system-related problems.
• Diagnose issues and work toward timely resolution of IT incidents.
• Record, monitor, and update support tickets and other technical requests.
• Help with device provisioning, software installation, and system setup tasks.
• Support user accounts, access controls, and basic network troubleshooting.
• Keep an eye on system health and flag technical risks or performance concerns.
• Work alongside internal IT colleagues to ensure smooth daily operations.
• Prepare and maintain clear technical notes, records, and support documentation.

Qualifications and working style

• Strong enthusiasm for information technology and technical support work.
• Ability to troubleshoot problems and think through solutions logically.
• Clear communication skills and a customer-service-oriented approach.
• Good organization, multitasking ability, and attention to detail.
• Willingness to learn, adapt, and grow in a technical environment.
• Comfort working both independently and collaboratively within a team.
• Positive, user-first mindset with interest in building a long-term IT career.

What we offer

• Attractive compensation package.
• Remote or hybrid working options.
• Training, mentoring, and ongoing professional development.
• Defined opportunities for career progression.
• Supportive and friendly team culture.
• Recognition for strong performance and contributions.
• Practical exposure to modern technologies and tools.
• A strong foundation for developing a career in IT support.

Additional information

This opportunity is presented as a full-time role. The location is Australia, and the role is available remotely, with hybrid work mentioned as a possibility. No specific salary figure, start date, application deadline, education requirement, or vacancy count was stated in the source.