IT Helpdesk Agent - Information Systems (Saudi National)

Role Overview

As an IT Helpdesk Agent at Grand Hyatt The Red Sea, you will be responsible for diagnosing and resolving various system issues, including hardware, software, and network-related problems encountered by end users. Your duties will also involve performing regular system maintenance activities such as routine checks, updates, and applying patches to maintain a secure and efficient IT infrastructure.

Key Responsibilities

• Conduct troubleshooting to identify and fix system malfunctions across hardware, software, and network components.
• Carry out scheduled maintenance tasks, including system updates and security patch applications.
• Configure new hardware devices and install necessary software applications, ensuring compatibility with existing systems.
• Promote cybersecurity awareness by educating users on best security practices and assisting with related concerns.
• Collaborate with the Cluster IT Manager to deploy solutions and enhance IT service delivery.
• Maintain detailed records of technical issues, resolutions, and system modifications to facilitate ongoing improvements.
• Ensure consistent and timely backups of all business-critical and user data.

Qualifications and Experience

• Possession of a university degree or diploma in Information Systems, Computer Programming, or related fields.
• At least 2 years of professional experience as an Information Systems Coordinator or Assistant Information Systems Manager in a technologically advanced environment.
• Networking knowledge is considered advantageous.
• Strong analytical and problem-solving abilities coupled with adept administrative skills.
• Excellent communication and interpersonal skills, with the capability to deliver effective presentations.