- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
- Eligibility
- Experienced retail professionals with at least 2 years in retail operations and prior experience coordinating team activity are encouraged to apply. Candidates who are not sure they meet every requirement may still apply.
- Resume
- Required to apply
Where you'll work
Job description
About JB Hi-Fi
JB Hi-Fi is a trusted retail brand in New Zealand, known for its practical, energetic culture and customer-first approach. The business focuses on helping customers improve the way they live, learn, work, and enjoy leisure time through a wide range of technology, consumer electronics, home entertainment, and appliance products at competitive prices.
The company operates through its store network, online channels, and commercial arm, JB Hi-Fi Business, delivering strong value, leading brands, and high service standards.
Why Work Here
- Work in a lively, fast-moving environment that values inclusion, fresh thinking, and new ideas.
- Receive competitive pay, which in some roles may also include sales commissions and performance-based incentives.
- Access training, development, and growth opportunities across the wider JB Hi-Fi Group.
- Enjoy staff discounts across the JB Hi-Fi Group.
- Eligible primary carers can receive 12 weeks of paid parental leave, along with a gift for new parents; flexible and hybrid arrangements may be available for eligible roles.
- Access confidential counselling and wellbeing support through the Employee Assistance Program for employees and their families.
- Benefit from the Helping Hands workplace giving initiative, which supports community charities.
- Join a company working toward net zero carbon emissions by 2030 and focused on reducing, reusing, and recycling.
Role Overview
This position is responsible for helping build a strong culture of high performance and excellent customer service across the store, with a dedicated focus on the IT & Gaming department. The role also supports the Store Management team in achieving wider store objectives.
Key Duties
- Support the store in meeting sales and profitability goals.
- Ensure IT & Gaming activities follow legal and compliance requirements, especially those related to safety, store procedures, and incident reporting.
- Work closely with the team to create a positive experience for both in-store and online shoppers.
- Maintain accurate and consistent pricing across the IT & Gaming department.
- Cross-train, coach, and assist team members in product and service knowledge across the department.
- Carry out sales activities in line with legal and compliance obligations, including responsibilities under the CGA and other relevant legislation.
- Help improve financial results through inventory control, loss prevention, and managing controllable costs.
- Support daily store operations whenever needed.
- Keep building your own product knowledge and capability through online learning and other development opportunities.
- Stay up to date with industry trends and market changes.
- Develop strong working relationships with internal and external stakeholders.
- Spot opportunities to improve the role and share recommendations with management.
Experience and Qualifications
Applicants should bring at least two years of experience in retail operations, along with proven experience coordinating or supervising a team’s activities.
Additional Information
Applications are treated as confidential. Candidates are invited to submit their CV if interested. JB Hi-Fi is an equal opportunity employer and promotes a workplace built on diversity and inclusion. Candidates are encouraged to apply even if they do not meet every requirement listed.