Job description

About the team

The Shopping Experience Protection Operations team works to strengthen trust across Amazon’s ecosystem for buyers, brands, vendors, sellers, employees, and other partners. The group focuses on using technology, analytics, and science to grow efficiently while controlling headcount and cost increases. It serves as a center of excellence that creates scalable, adaptable processes and tools that can be used across Amazon and beyond.

Role overview

The SEPO Operations Investigator will handle a broad set of responsibilities tied to identifying, reviewing, and reducing risks in online ecommerce activity. The role calls for background knowledge in ecommerce payments, prior trust and safety exposure, and the ability to perform well in a customer-focused environment.

This position depends heavily on sound judgment, strong independent decision-making, and the ability to plan and complete work with minimal supervision. The investigator will use strong analytical and problem-solving abilities to verify customers and assess complex transactions accurately.

The role also requires regular written and verbal communication with management, risk analysts, risk engineers, internal colleagues, and outside parties. In some cases, contacting customers by phone may be necessary. Performance will be measured through productivity, quality, and overall contribution to the team.

Basic qualifications

At least 1 year of customer service experience.
Ability to speak, read, and write English fluently.
Hands-on experience with Microsoft Office tools and applications.
Willingness to work flexible shifts, including weekends, nights, and holidays.
Background in payments or ecommerce.

Preferred qualifications

No preferred qualifications were specified.

Additional information

Amazon’s inclusive workplace supports employees with disabilities through accommodations or adjustments during the application, interview, and onboarding stages. If assistance is needed, candidates are directed to the company’s accommodation support process.

Investigation Specialist

Where you'll work