Housekeeping Public Area Supervisor

About The Ned Doha

Located in the iconic former Ministry of Interior building, The Ned Doha is a luxury hotel blending heritage and contemporary style, featuring seven unique dining options, 90 elegant rooms, event spaces, and Ned's Club with rooftop terrace, spa, gym, and a large outdoor pool.

Job Purpose

The Housekeeping Public Area Supervisor oversees daily upkeep and cleanliness of all public hotel areas to maintain superior hygiene, safety, and guest satisfaction. This role manages the public area housekeeping team, cleaning schedules, and ensures both guest-facing and behind-the-scenes spaces are impeccably maintained.

Key Responsibilities

• Manage and schedule Public Area Attendants to maintain assigned locations to hotel standards.
• Regularly inspect lobbies, corridors, restaurants, meeting rooms, restrooms, elevators, recreational areas, and other public zones ensuring cleanliness and presentation benchmarks are met.
• Oversee the tidiness of back-of-house spaces including staff facilities and service corridors.
• Provide onboarding, training, coaching, and performance feedback to team members to uphold operational excellence.
• Design and enforce cleaning schedules, procedures, and checklists for consistency and efficiency.
• Maintain inventory and stock of supplies and amenities in public areas.
• Plan and coordinate deep cleaning and special cleaning projects.
• Monitor supplies, chemicals, equipment, and linen inventory and handle requisitions.
• Ensure safe handling and storage of cleaning chemicals and equipment per safety protocols.
• Address guest requests, complaints, and maintenance issues professionally and promptly.
• Collaborate with Engineering, Front Office, Food & Beverage, and other departments to provide seamless guest experiences.
• Track staff productivity, attendance, grooming, and adherence to policies.
• Ensure compliance with health, safety, sanitation, and environmental standards.
• Assist in managing labor costs, supplies expenses, and budget compliance without sacrificing quality.
• Keep detailed records and reports on inspections, inventories, incidents, and team performance.

Qualifications and Competencies

• Preferably female candidates.
• Hospitality management certification or equivalent education is advantageous.
• Minimum 2-3 years’ experience in housekeeping, with at least 1-2 years in a supervisory capacity in hotels or hospitality.
• Strong leadership skills to motivate, supervise, and develop a diverse team.
• In-depth understanding of housekeeping protocols, public area cleaning standards, and equipment.
• Meticulous attention to detail maintaining luxury standards.
• Excellent organizational and time management abilities for multitasking.
• Sound problem-solving and decision-making skills under pressure.
• Effective communication and interpersonal capabilities.
• Ability to work cooperatively across departments and stakeholders.
• Knowledge of health, safety, sanitation, and chemical handling guidelines.
• Willingness to work variable shifts including evenings, weekends, public holidays, and special occasions.
• Basic computer skills and familiarity with hotel management software are beneficial.

Benefits

• Tax-free annual salary between QAR 33,000 and QAR 35,000.
• Company-provided housing and transportation facilities.
• 21 calendar days annual leave plus 11 paid public holidays.
• Sick leave as per Qatar Labour Law.
• Private medical coverage for the employee.
• End of service benefits.
• Complimentary meals at the team restaurant covering all meals.
• Special hotel and dining discounts for employees and their families and friends.
• Opportunities for professional growth, learning, and career advancement.
• Recognition and reward initiatives.
• Work environment set in a prestigious luxury hotel in Doha.

Diversity and Inclusion

The Ned Doha values diversity, inclusion, respect, and equal opportunity, fostering a supportive environment where employees can flourish.