Housekeeping Manager

Role overview

Boudl Hotels & Resorts is looking for a highly experienced Housekeeping Manager to take charge of housekeeping services in a premium hospitality setting in Riyadh. The position calls for a driven professional with a strong background in five-star hotel operations, capable leadership, and a sharp focus on guest satisfaction, cleanliness, and efficient day-to-day execution.

The selected candidate will oversee the entire Housekeeping Department and ensure that service quality, productivity, compliance, and guest experience consistently meet luxury standards.

Key responsibilities

• Direct, coach, and motivate the housekeeping workforce, including assistant managers, supervisors, room attendants, public area attendants, laundry teams, and external staff.
• Handle hiring support, onboarding, training, performance reviews, and succession planning for the department.
• Build a team culture centered on accountability, collaboration, engagement, and service excellence.
• Design and run ongoing training programs to strengthen operational capability and service delivery.
• Manage housekeeping activities across guest rooms, public spaces, back-of-house areas, and laundry operations to uphold luxury hospitality standards.
• Create and refine department procedures, work schedules, policies, and productivity targets.
• Track daily performance to maintain efficiency, quality, and compliance with brand requirements.
• Control stock levels for linens, uniforms, guest supplies, and housekeeping materials.
• Ensure housekeeping equipment is properly maintained and used effectively.
• Carry out inspections and quality checks of rooms and public areas to preserve exceptional cleanliness.
• Respond quickly and professionally to guest comments, complaints, and recovery situations.
• Put corrective measures and improvement actions in place based on guest feedback and operational review.
• Work closely with Front Office and other departments to deliver a smooth guest journey.
• Prepare and manage the housekeeping budget while maintaining service quality through careful cost control.
• Monitor labor productivity, payroll, and operating expenses against financial goals.
• Review performance metrics and produce management reports with practical recommendations.
• Find opportunities to improve efficiency and reduce unnecessary costs.
• Ensure compliance with hotel policies, hygiene requirements, health and safety rules, and environmental standards.
• Follow local regulations as well as established international housekeeping practices.
• Lead department efforts related to workplace safety, sustainability, and risk prevention.

Required qualifications

• At least 5 years of experience as a Housekeeping Manager in a five-star hotel environment.
• At least 15 years of progressive hospitality experience, including extensive exposure to luxury hotel operations.
• A degree or diploma in Hospitality Management, Hotel Administration, or a similar discipline.
• Good working knowledge of Property Management Systems (PMS) and Microsoft Office tools.

Competencies and skills

• Proven ability to lead large, diverse teams.
• Strong planning, organization, and time management skills.
• Solid financial understanding, including budgeting, forecasting, and expense control.
• Excellent communication, relationship-building, and troubleshooting skills.
• Strong eye for detail and commitment to high-end service standards.
• Ability to perform well in a busy environment while balancing multiple priorities.
• Flexibility to work varied hours, including weekends and holidays, when operations demand it.