Guest Services Officer

Position Overview

The role of the Guest Services Officer at Courtyard by Marriott extends beyond standard check-in and check-out procedures. This position is centered around crafting a memorable and unique guest experience. The officer is entrusted with the autonomy to deliver a variety of services that enhance guests' entire stay, including managing operational tasks, responding to guest requests, preparing reports, and sharing local highlights. This dynamic role requires mobility within the workplace and a proactive approach to service.

Key Responsibilities and Expectations

• Create a welcoming and safe environment aligned with company policies and quality standards.
• Maintain confidentiality and protect company assets diligently.
• Present a professional image through appropriate uniform, personal grooming, and communication.
• Remain active throughout shifts including standing, sitting, walking, and engaging in physical tasks such as lifting or moving objects up to 10 pounds without assistance.
• Perform additional reasonable duties as assigned to ensure exceptional guest service and operational success.

Qualifications and Requirements

• Minimum education requirements include completion of high school or equivalent (G.E.D.).
• No prior work experience or supervisory background is necessary.
• No certifications or licenses required.

About Courtyard by Marriott

Courtyard by Marriott was created with business travelers in mind, offering a tailored hotel experience that meets their needs. The brand empowers guests regardless of their travel purpose and fosters a workplace culture that values continuous improvement, teamwork, and enjoyment. Joining Courtyard means becoming part of Marriott International's diverse portfolio, where personal and professional growth is encouraged within a global team environment.

Additional Information

• Job Number: 26075221
• Category: Rooms & Guest Services Operations
• Location: 99 Irrawaddy Road, Novena, Singapore, 329568
• Schedule: Full Time
• Position Type: Non-Management
• Workplace: Onsite (not remote)

Equal Opportunity Statement

Marriott International is committed to being an inclusive employer, embracing diversity, and ensuring non-discrimination on any legally protected grounds including disability and veteran status. The company values the varied backgrounds, talents, and experiences its workforce brings to the business.