Guest Service Agent

Role Overview

This position is based at Banana Island Resort Doha by Anantara in Doha, Qatar. The hotel is part of Minor Hotels, an international hospitality group with more than 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

What the Role Involves

The Guest Service Agent is responsible for delivering professional, courteous front-desk service to guests. Core duties include handling reservations, welcoming and checking in guests, supporting them throughout their stay, and completing the checkout and billing process when they leave.

The role also requires responding quickly and efficiently to guest questions, service requests, and feedback so that every guest has a comfortable and satisfying experience.

Qualifications

Applicants should have a strong customer-service mindset, good communication ability, and fluency in English. Previous exposure to hotel front office work is preferred. The role also calls for computer proficiency, especially in MS Office, and experience with property management systems is an advantage.

Work Schedule

This role requires flexibility to work shifts, including weekends and public holidays.

Additional Information

Job location: Banana Island Resort Doha by Anantara, Doha, Qatar.

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