Guest Relations Officer

About Shangri-La Rasa Sentosa, Singapore

Located just 15 minutes from the city, Shangri-La Rasa Sentosa is Singapore's only beachfront resort featuring 454 rooms and suites elegantly furnished in warm tones. Guests enjoy private balconies or terraces overlooking the ocean and gardens, creating a tranquil island retreat perfect for relaxation, spa indulgence, and gourmet dining.

The Shangri-La Group prides itself on fostering a warm, family-like environment centered around genuine care and respect. We prioritize employee well-being by offering excellent benefits, a peaceful workplace, work-life balance, and recognition of efforts.

Role Overview

We are currently seeking a Guest Relations Officer to join our team as a Service Associate. In this role, you will be instrumental in enhancing guest satisfaction and loyalty by ensuring efficient guest relations operations.

Key Responsibilities

• Improve guest relations and contribute to higher loyalty scores.
• Support smooth and effective Guest Relations operations.
• Respond promptly, professionally, and efficiently to all guest requests.
• Manage comprehensive guest services including check-in and check-out procedures.
• Help create memorable experiences that delight every guest.

Candidate Profile

• Passionate about hospitality and takes pride in the hotel profession.
• Preferably possesses experience in hospitality roles.
• Possesses strong communication and interpersonal abilities.
• Works well within a team environment.
• Demonstrates a proactive, can-do attitude and self-motivation.
• Enjoys devising personalized solutions that meet guests' needs.