Food & Beverage Supervisor

Role overview

Pullman Rotorua is looking for a skilled and enthusiastic Food & Beverage Supervisor to join its recognised hospitality team. This role suits a driven hospitality professional who enjoys leading teams, delivering excellent guest experiences, and managing busy food and beverage outlets.

You will work across the restaurant, bar, Executive Lounge, room service, and conference and events areas, helping create memorable experiences for guests while guiding and developing a high-performing team.

What you will do

Reporting to the Food & Beverage Manager, you will oversee day-to-day food and beverage service, maintain strong service standards, support operational flow, and help ensure the team performs effectively.

• Oversee daily operations in the restaurant, bar, Executive Lounge, room service, and conference and events spaces.
• Lead service delivery during peak meal periods and scheduled functions.
• Coach, mentor, and support members of the food and beverage team.
• Run pre-service briefings and provide hands-on training.
• Deliver outstanding guest service and handle enquiries in a professional manner.
• Keep food safety, hygiene, and presentation standards consistently high.
• Supervise conference and event service in line with Banquet Event Orders (BEOs).
• Track staffing requirements and assist with roster preparation.
• Handle cash, process guest billing, and complete shift banking tasks.
• Support stock control, inventory management, and ordering activities.
• Encourage upselling and help meet departmental sales goals.
• Ensure compliance with Health and Safety obligations.
• Work closely with Kitchen, Front Office, and other hotel departments.

What you need

To succeed in this position, you should bring solid food and beverage experience, leadership capability, and a strong service mindset.

• At least 3 years of food and beverage experience in a hotel, restaurant, or premium hospitality setting, including at least 1 year in a supervisory or team leadership position.
• Demonstrated ability to guide and inspire a team in a busy environment.
• Strong communication skills and a customer-focused approach.
• Experience managing guest complaints and resolving issues professionally.
• Good knowledge of food safety, hygiene, and Health and Safety practices.
• Hands-on experience with POS systems, cash management, and shift reconciliation.
• Strong organisational ability and effective time management.
• Availability to work a rotating roster, including evenings, weekends, and public holidays.

Advantageous experience

• Previous work in a four- or five-star hotel.
• Understanding of conference and events service operations.
• Familiarity with Accor systems or similar international hotel brands.
• Current LCQ and Manager's Certificate, or the ability to obtain them within a reasonable timeframe.

What is offered

• Competitive hourly pay.
• Opportunities for career growth and internal promotion.
• Ongoing leadership and professional development support.
• Uniforms supplied.
• Staff meals provided during shifts.
• Discounts across Accor hotels worldwide.
• A supportive and inclusive workplace culture.
• Access to Heartist® learning and development programmes.
• Hourly pay range of NZ$29.11 to NZ$35.00, depending on experience.

Additional information

Pullman Rotorua is an Accredited Employer. Applications are welcomed from suitably qualified New Zealand citizens and residents. Candidates who require employer sponsorship may also apply, provided they meet Immigration New Zealand requirements.

Hospitality at Pullman is centred on genuine human connection. The Heartist® culture is designed to support team members in delivering exceptional guest experiences while developing personally and professionally.

Applicants should be prepared to submit a CV and a cover letter describing relevant hospitality leadership experience.