Job description

About the Role

Join Capita as a Field Enforcement Officer and contribute to supporting local communities by visiting customers in their homes. You will discuss TV licence requirements, explain available solutions, and guide customers through the next steps. Comprehensive training, excellent benefits, and the autonomy of independent work are provided.

Job Title

Field Enforcement Officer

What's in it for you?

Annual salary of £31,650.
A company car for both business and personal use, or an annual car allowance of £3,700.
Reimbursement for mileage, including daily commutes from home.
A flexible 36.5-hour work week, with an option for a four-day schedule.
Generous holiday allowance with the possibility to purchase additional leave.
Benefits include a pension scheme, life assurance, a paid volunteering day, and family-friendly policies.
Enhanced safety measures such as Body Worn Video and a lone worker support system.
Access to a range of discounts, wellbeing support services, and colleague diversity networks.
Resources and tools to support financial wellbeing.

Work Schedule Requirements

To accommodate customer needs, Field Officers are required to work 12 hours of their weekly 36.5 hours between 4pm and 9pm from Monday to Friday, or at any time during the weekend. This flexible arrangement allows for personal schedule structuring. You will start and finish your workday from home, covering local areas within Liverpool (applicants must reside in L postcode areas). A company vehicle will be provided, or you can use your own. All necessary equipment and training will be supplied.

Core Responsibilities

Conducting visits to residences where a TV licence is not registered.
Engaging with customers in a clear and professional manner.
Explaining TV licensing regulations and the available options.
Establishing and managing payment plans as needed.
Accurately documenting the outcomes of visits using mobile technology.
Exercising independent judgment and making sound decisions in the field.
Potentially attending court proceedings as part of the enforcement process.

Essential Skills, Behaviours & Requirements

A full UK Driving Licence is mandatory.
Possess strong communication abilities and the capacity to connect with individuals from diverse backgrounds.
Demonstrate the ability to remain calm, professional, and resilient in various customer interaction scenarios.
Exhibit a problem-solving aptitude and sound judgment.
Maintain a high level of accuracy when recording information.
Be capable of working autonomously and managing your own time effectively.
Be comfortable using technology, including mobile devices and applications.
Maintain a positive outlook and a commitment to learning.
Be mobile and prepared to travel locally within the L postcode area.
Possess schedule flexibility to meet the required evening and weekend working hours.

Prior experience in customer-facing roles is essential; your attitude, professionalism, and communication skills are paramount.

Additional Information

We are an equal opportunity and Disability Confident employer, committed to recruiting and developing individuals based on merit and passion. We ensure an inclusive and accessible recruitment process and work environment. If you require the job description or application form in an alternative format (e.g., large print, audio) or need to discuss adjustments or support, please contact Iqbal at reasonableadjustments@capita.com or call 07784 237318. Further details on equal opportunities and process adjustments are available on the Capita Careers website.