Field Collections Officer

About the company

Experian is a worldwide data and technology business that supports people and organizations in creating new opportunities. Its solutions help improve lending decisions, detect and stop fraud, streamline healthcare, support digital marketing, and provide deeper insight into the automotive sector through data, analytics, and software. The company also helps millions of people work toward their financial goals while saving time and money.

Experian serves a wide variety of industries, including financial services, healthcare, automotive, agrifinance, insurance, and other sectors. It continues to invest in skilled people and advanced technology to unlock the value of data and drive innovation. As a FTSE 100 company listed on the London Stock Exchange (EXPN), Experian has approximately 25,200 employees in 32 countries, with its corporate headquarters in Dublin, Ireland.

Role overview

The Field Collections Officer is responsible for meeting customers in person to recover overdue payments and support timely debt collection. The position calls for strong communication, sound judgment, and the ability to manage sensitive financial conversations with discretion.

Key responsibilities

• Visit customers to follow up on overdue accounts and arrange suitable repayment plans.
• Keep detailed and accurate logs of collection activity and all customer interactions.
• Review a customer’s financial circumstances and recommend appropriate next steps.
• Carry out collection work in line with all applicable laws and regulatory requirements.
• Provide regular updates to the Collection Manager on progress, risks, and issues.
• Respond to customer questions and handle disagreements in a professional way.
• Work closely with internal colleagues to strengthen collection methods and workflows.

What you should bring

• A strong interest in supporting corporate goals and achieving collections targets.
• Consistent performance and a focus on delivering strong outcomes.
• The ability to build effective working relationships with both internal teams and external contacts.
• Clear spoken and written English communication skills.
• Solid planning, time management, and attention-to-detail skills, along with the ability to work independently.

Qualifications and suitability

Applicants with experience in collections, accounts receivable, contact centre work, or customer service are preferred. However, fresh graduates are also encouraged to apply. The ideal candidate is highly driven, confident in negotiation, and strong in communication. Being able to speak Mandarin is an added advantage. The role suits someone who is persuasive yet tactful, customer-focused, accountable, and able to perform well in a busy environment while meeting individual and team targets.

This position is important to the business because it supports collection operations and helps the team achieve its collection management goals while maintaining strong performance standards. The company is looking for someone who handles operational work well, pays close attention to detail, brings a proactive attitude, and is comfortable working across functions to get results.

Additional information

Experian describes its broader mission as helping people and businesses around the world by using data, analytics, and software to power opportunities. It continues to grow through investment in talent and technology and encourages a collaborative, high-performance culture.