Executive Loyalty Sales

Role overview

This Mumbai-based role is focused on delivering sales bookings, revenue, unit sales, and collections within planned timelines while maintaining a high level of customer satisfaction across pan-India projects.

Key responsibilities

• Deliver individual and team sales goals for the assigned products and services across India.
• Create a prospect database by combining information from internal and external sources.
• Map industries and verticals to ensure broad and deep market coverage.
• Build, track, and sustain a healthy sales pipeline.
• Develop tailored proposal decks and partner with marketing teams to define strategies for different loyalty formats.
• Study the market through competition analysis, intelligence gathering, and share assessment.
• Anticipate customer and market needs and design new product and service strategies accordingly.
• Plan approaches that strengthen customer preference and increase wallet share.
• Design, run, and maintain loyalty and rewards initiatives.
• Build customer contests and referral campaigns using app-based, digital, and other platforms.
• Execute BTL activities such as customer meets and roadshows.
• Create effective customer engagement at events and exhibitions.
• Run sales campaigns at project sites.
• Use analytical thinking to assess the complete customer journey across multiple channels and touchpoints.
• Maintain a repository of customer success stories and testimonials.
• Track customer needs, monitor competitors, and adjust sales strategy as required.

Requirements

• Proven exposure to B2B corporate sales, with strong sales and marketing understanding; experience dealing with CMOs and CHROs is a plus.
• Ability to develop and sustain strong professional relationships across industry or functional networks.
• Sound business judgment, maturity, and confidence in decision-making.
• Initiative and resourcefulness to build practical plans and meet goals under tight deadlines.
• Comfort managing heavy workloads, multiple priorities, and shifting tasks without losing focus.
• Strong negotiation ability, prudent use of resources, and the capacity to manage complex situations.
• Experience in product or concept selling within sectors such as real estate, aviation, banking, or hospitality is preferred.
• Excellent verbal and written communication, with the ability to present complex ideas clearly and persuasively.
• Strong organization, analytical ability, detailed planning, and project management skills.
• Professionalism, integrity, and the ability to build trust and credibility with internal and external stakeholders.
• Quick learning ability and the confidence to think beyond conventional approaches to exceed client expectations.
• Curiosity, team orientation, and a collaborative mindset.
• Self-driven, proactive, and action-oriented with a strong sense of urgency.
• Full-time graduation is required; a full-time MBA is preferred but not mandatory.
• Consistent evidence of achieving sales targets through a network of loyalty partners.
• Excellent communication skills and a proactive attitude are essential.

Additional information

Location: Mumbai.

Stakeholder interactions

Internal stakeholders include Sales, Marketing, Engineering, and Finance teams. External interactions include corporates, HNI clients, brokers, property consultants, customers, and service partners.

Preferred industry background

Sales and marketing experience in product and concept selling within industries such as real estate, aviation, banking, and hospitality is preferred.

Behavioral strengths

The ideal candidate should communicate clearly, stay organized, plan thoroughly, handle details well, and approach work with honesty, curiosity, collaboration, and a strong sense of ownership.