Doorman/Porter (Residences)

Role overview

This role supports the residences at The St. Regis Singapore by providing attentive arrival, departure, and guest assistance services. The position is focused on creating a polished, welcoming first impression while helping residents and visitors with luggage, directions, transport coordination, and property guidance.

Key duties

• Welcome guests and escort them to their rooms when needed.
• Open entry doors and help people entering or leaving the property.
• Share information about hotel amenities, services, operating hours, and nearby places of interest.
• Explain room features and how to use items such as the room key, mini-bar, ice and vending areas, in-room safe, and valet laundry service.
• Move guest luggage to and from rooms or the bell area.
• Support luggage storage and retrieval requests.
• Assist guests getting in and out of vehicles, including loading and unloading baggage.
• Provide directions and arrange transportation such as taxis, shuttles, and limousine or sedan services.
• Record advance transport requests when required.
• Explain parking procedures to guests and visitors.

Service standards and work expectations

• Observe company policies and procedures at all times.
• Report accidents, injuries, and unsafe conditions promptly.
• Stay alert to unauthorized or undesirable individuals on the premises.
• Maintain a neat, professional uniform and personal appearance.
• Protect confidential information.
• Greet all guests warmly, recognize individual needs, and offer help proactively, including support for guests with disabilities.
• Communicate clearly and professionally, and answer phone calls with proper etiquette.
• Build positive working relationships with colleagues.
• Meet quality and service standards.
• Read and verify information carefully in different formats, including small print.
• Work at the pace needed to respond to operational demands, including running, walking, or jogging as required.
• Remain standing, sitting, or walking for long periods or a full shift.
• Lift, carry, push, pull, and place objects up to 50 pounds without help and over 75 pounds with assistance.
• Move safely across slopes, uneven areas, slippery surfaces, stairs, and service ramps.
• Bend, twist, reach, stoop, and perform other physical movements as needed.
• Complete other reasonable duties assigned by supervisors.

Preferred qualifications

A high school diploma or GED is preferred. No prior related work experience or supervisory experience is required, and no license or certification is needed.

About the brand

St. Regis Hotels & Resorts delivers refined luxury experiences across more than 50 hotels and resorts worldwide. The brand is known for its bespoke and anticipatory service, classic elegance, modern style, and signature Butler Service. It is part of Marriott International, which emphasizes opportunity, inclusion, and respect for diverse backgrounds and experiences.

Additional information

Job number: 26070765. Job category: Rooms & Guest Services Operations. Location: 29 Tanglin Road, Singapore, Singapore, 247911. Schedule: Full time. Remote work: No. Position type: Non-management.

Equal opportunity

The employer provides equal opportunity and welcomes applicants from all backgrounds, including those with disabilities, veterans, and other protected characteristics under applicable law.