Guest Experience Expert (Front Office)

Role Overview

This front office role is focused on creating a stay that feels polished, personal, and memorable. Rather than handling only arrival and departure formalities, the Guest Experience Expert supports guests throughout their visit by anticipating needs, handling requests, coordinating operational tasks, preparing reports, and sharing helpful information about the local area. The aim is to make every interaction feel seamless and part of the overall guest experience.

Key Duties

• Welcome guests and support smooth check-in and check-out processes.
• Assist with a broad range of guest needs across the full stay.
• Take initiative to resolve operational matters and service requests.
• Prepare and complete reports as required.
• Provide recommendations and highlights about the surrounding area.
• Keep service interactions efficient, warm, and consistent with brand standards.

Work Standards and Physical Requirements

Success in this role also depends on maintaining a safe and professional workplace, following company procedures, preserving confidentiality, protecting company property, and meeting quality expectations. A polished appearance and professional communication are essential. The role involves being on your feet for long periods and requires a hands-on approach, including standing, sitting, walking, lifting, carrying, pushing, pulling, and placing items weighing up to 10 pounds without help.

Additional Information

Job Number: 26072678

Job Category: Rooms & Guest Services Operations

Location: 29 Tanglin Road, Singapore, Singapore, 247911

Schedule: Full time

Remote: No

Position Type: Non-management

Qualifications

The preferred education is a high school diploma or GED equivalent. No related work experience is required, and supervisory experience is not needed. No license or certification is necessary.

Equal Opportunity

The employer is committed to equal opportunity and welcomes applicants from all backgrounds, including people with disabilities, veterans, and others protected under applicable law.

About the Brand

St. Regis Hotels & Resorts is a luxury hospitality brand known for bespoke, anticipatory service, classic elegance, and modern style. The brand offers guest experiences delivered with signature Butler Service across destinations around the world.