Digital Sales Platform Manager - B2B eCommerce

About Suntory Oceania

Suntory Oceania combines the strengths of Suntory Global Spirits and Suntory Beverage & Food Oceania to create a leading beverage company in Australia and New Zealand. Our portfolio includes 40 prominent brands such as Jim Beam®, Maker's Mark® Bourbon, Hibiki® Japanese Whisky, Canadian Club® Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. Supported by five distribution centres, over 1,500 employees, and two local manufacturing plants, we maintain full control of our product range while pioneering innovative beverage experiences shaped by creativity and craftsmanship.

Role Overview

We are seeking a dynamic B2B eCommerce sales expert to spearhead the digital commerce growth across Australia and New Zealand within Suntory Oceania. This position offers the unique chance to lead the expansion, user adoption, and continuous enhancement of our B2B digital commerce platforms. You will oversee the performance and development of our Online Store and customer engagement channels, enabling a smarter and more efficient connection between Suntory and its customers.

Key Responsibilities

• Develop and execute the digital commerce strategy and improvement plan for the ANZ region.
• Boost user adoption, increase engagement, and encourage repeat purchases through initiatives guided by data analysis.
• Enhance B2B eCommerce success by raising conversion rates, increasing average purchase value, and improving customer loyalty.
• Manage automated customer journeys and communications utilizing SAP Emarsys.
• Collaborate closely with Sales, Marketing, Customer Experience, and Technology teams to create seamless omnichannel solutions.
• Continuously identify and apply improvements to the digital customer journey.
• Monitor key performance indicators, customer insights, and analytics to guide strategic choices and maximize return on investment.
• Lead innovation and digital transformation projects to elevate both customer satisfaction and business performance.

Candidate Profile

• Proven experience in managing B2B eCommerce, digital commerce, or CRM platforms.
• Track record of successfully driving customer adoption, enhancing engagement, and increasing online sales outcomes.
• Strong business sense combined with a customer-centric approach.
• Advanced skills in data analysis and confidence leveraging insights to influence decisions.
• Excellent ability to manage stakeholders and influence across different business units.
• Experience overseeing digital enhancement roadmaps and ongoing improvement projects.
• Passionate about fostering innovation, improving customer experience, and leading digital transition efforts.
• Adept at building effective cross-functional relationships and working collaboratively across various departments.

We value alignment with our company values and unique skill sets, even if you do not meet every criterion perfectly.

Employee Benefits

• Opportunities for career advancement with a culture promoting internal growth and global learning programs.
• Competitive incentives recognizing your contributions and hard work.
• Inclusive parental leave ensuring support for both primary and secondary caregivers.
• Flexible return-to-work arrangements following parental leave.
• Flexible working options, including adaptable hours and hybrid work models.
• Volunteer leave to support community involvement.
• Special birthday leave known as Suntory Day.

Diversity and Inclusion Commitment

At Suntory, we celebrate diverse perspectives, backgrounds, and experiences as essential to our success. We are devoted to creating an equitable, inclusive workplace where all employees can be their authentic selves, regardless of characteristics such as race, religion, gender identity, or age. Our recruitment process emphasizes showcasing our employer values and welcoming applicants from varied career journeys. We strive for an inclusive interview experience and provide accommodations whenever necessary to ensure everyone can thrive and contribute to our mission of Growing for Good.

Join Us

If you're ready to play a pivotal role shaping the future of digital commerce at Suntory Oceania, we welcome your application. Become part of our mission to bring the best of Suntory to the Oceania region.