Despatch Clerk - Lytton, Queensland

About the Role

We are seeking a detail-oriented and proactive Despatch Clerk to become part of our warehouse operations. Reporting to the Warehouse Distribution Manager, you will play a vital role in ensuring efficient despatch office workflow, managing distribution responsibilities, and providing outstanding customer support.

This position is ideal for an individual who excels in a dynamic environment and enjoys coordinating communication throughout the warehouse.

Key Responsibilities

• Organize and oversee daily distribution and delivery timetables.
• Answer inbound calls and respond to customer inquiries promptly.
• Maintain precise warehouse records and handle administrative duties efficiently.
• Manage filing and distribution of essential paperwork.
• Communicate effectively with carriers and arrange courier services.
• Deliver high-quality customer service consistently.
• Verify transport and freight invoices along with delivery documents.
• Assist drivers with freight paperwork completion.
• Implement cancellation procedures and coordinate with the National Customer Service Centre.
• Monitor inventory levels of stationery and consumables for the warehouse.
• Handle proof-of-delivery documentation processes.
• Manage delivery and coordination of OE fitment stock such as tyres and rims.
• Support monthly stocktake activities and maintain accurate dispatch logs.
• Coordinate returns in accordance with the Goods Return Policy.
• Process returned tyres for customer credits.
• Manage warranty tyre returns for technical inspections by field services.

About You

• Possess strong organisational and clerical capabilities.
• Exhibit excellent communication and customer service skills.
• Confident in liaising with carriers, drivers, and internal departments.
• Have keen attention to detail and maintain high accuracy.
• Work well both independently and as part of a team.
• Previous experience in warehouse or logistics roles is advantageous but not mandatory.

About Us

We are a leading provider of tyre and mobility solutions committed to delivering premium quality products and services across Australia and New Zealand. Our operations include company-owned outlets, franchises, and mobile service teams supported by over 2000 dedicated employees.

Our Commitment to People

We prioritize creating a positive and safe workplace where our employees can thrive. We support career progression through internal promotions and offer flexibility to enhance work-life balance and overall wellbeing. Joining Bridgestone means being part of a supportive, friendly team dedicated to quality and customer satisfaction.

Perks and Benefits

• Attractive total remuneration package including competitive base salary with potential variable pay and allowances.
• Exclusive discounts on Bridgestone tyres and servicing for employees and their families and friends.
• Access to financial education, wellbeing resources, and employee discounts on private health, vehicle purchases and rentals, accommodations, and various retailers.
• Annual paid leave allocated for volunteering opportunities, allowing you to contribute to meaningful causes.

Additional Information

Please note, recruitment agencies are respectfully asked not to apply.