Desktop Support Officer - Embedded - Part Time

About the Company

Centorrino Technologies (CT) describes itself as a people-focused technology organisation that aims to exceed expectations. The company has been acknowledged as a Great Place to Work 2024-2025 and listed among Australia’s Best Medium Workplaces 2025, with an eNPS score of 68. The team is expanding and the business is looking for someone to support that growth.

Role Overview

This position is for a Desktop Support Officer in Melbourne, responsible for delivering high-quality, on-site technical assistance to customers. The role focuses on helping users in a friendly, confident, and service-oriented way. You will work across a range of technologies, including Macs, PCs, tablets, server environments, network systems, and voice platforms, though the specialist teams will handle most server and network-related work.

The role is part time and requires working 3 days per week.

Key Duties

• Keep the customer’s day-to-day technology operations running smoothly.
• Build positive, approachable relationships with end users.
• Work with teammates to spot process improvements and more efficient ways of working.
• Collect customer feedback and use it to improve service quality.
• Help define and roll out new procedures where no existing process is in place.
• Maintain accurate documentation and keep procedures current.
• Take responsibility for routine technical issues and coordinate with external third parties when needed.
• Partner with colleagues across other teams to achieve the best result for the customer.

What You Need

• Strong customer service orientation, with hands-on experience helping people solve device and computer-related issues.
• Genuine interest in technology and a willingness to learn new tools, systems, and ideas.
• Clear troubleshooting communication, with the ability to stay calm and explain issues and fixes simply.
• Positive, proactive attitude and a history of supporting others through technical challenges.
• Strong spoken and written communication skills for working with different stakeholders.
• Flexibility to adapt to unusual situations, including staying back later or changing schedules when required.
• A valid Vulnerable People / Working with Children Check (WWCC) and a Police Check are mandatory.

Benefits

• Access to substantial training and development to support ongoing career growth.
• Broad discounts and employee benefits designed to help stretch your budget.
• Choice of IT equipment, plus access to cost-price technology for personal use.
• Team events that celebrate wins and help build strong connections outside of work.

Additional Information

CT values diversity and encourages people from all backgrounds to apply. The workplace promotes inclusion, variety, and innovation, with a focus on ensuring every voice is heard.

This is an on-site role based in Melbourne, Victoria, Australia, and it is part time, with a schedule of 3 days per week.

Required checks: Vulnerable People / Working with Children Check (WWCC) and Police Check.