Designer / Product Specialist

About RONA

At RONA, our team members are passionate about empowering individuals to bring their projects to fruition. We proudly operate corporate and affiliated dealer stores, featuring diverse formats from local hardware outlets to large-scale stores under banners such as RONA+, RONA, and Dick’s Lumber. We strive to meet the needs of both DIY enthusiasts and contractors with a broad product and service portfolio.

This is a workplace where your talents and ideas will directly contribute to building a thriving organization. Your voice is valued, fostering career growth and skill development in an encouraging atmosphere. If you are eager to pursue work you love, RONA offers opportunities that align with your ambitions.

Benefits

• Inclusive, safe working environment
• Emphasis on work-life balance
• Exclusive employee discounts
• Benefits including insurance (subject to conditions) and annual salary reviews
• Advancement opportunities within the company
• Community involvement and support
• Team collaboration and continuous training
• Comprehensive training program for all new hires
• Student incentive programs
• Additional privileges and incentives

Role Overview

As a product specialist, you will leverage your customer service expertise and product knowledge to provide detailed information, guiding customers to make the best product selections. Your efforts will help satisfy customers while contributing to achieving sales goals, fostering a workplace where your analytical abilities are appreciated.

Key Responsibilities

• Act as the store expert by delivering in-depth product knowledge to both customers and colleagues
• Drive sales through promoting and recommending products, services, or installation plans tailored to customer needs
• Maintain merchandise presentation by keeping shelves stocked and displays accurate
• Prepare weekly promotional flyers
• Manage order processing including entering customer orders, liaising with vendors for special orders, tracking order fulfillment, and resolving related issues
• Deliver outstanding customer service by executing RONA’s service programs, following up post-purchase to ensure satisfaction, and assisting customers with locating, selecting, carrying, and loading products
• Perform other duties necessary to ensure the smooth operation of the store

Candidate Profile

• Previous experience in a related role is preferred
• Strong customer service capabilities
• Analytical aptitude to support decision-making and problem solving

Diversity and Inclusion

RONA is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates without regard to race, color, religion, sexual orientation, gender, nationality, age, disability, or any other protected characteristic.