Delivery Station Liaison Agent

Role overview

As a Delivery Station Liaison Agent, you will be the first point of contact for customers when delivery problems arise. The role focuses on resolving missed or failed deliveries, answering customer questions, and working quickly to keep Amazon’s last-mile operations moving efficiently.

You will be stationed at a last-mile delivery site in Guide Post, England, and will work closely with warehouse teams, delivery partners, and internal stakeholders to restore deliveries and maintain a high standard of service.

Working hours

The shift pattern for this position is either Wednesday to Saturday from 10:00 AM to 8:45 PM, or Sunday to Wednesday from 10:00 AM to 8:45 PM.

Key responsibilities

• Make outbound calls to customers to support delivery resolution.
• Look into delivery-related problems and coordinate with Amazon logistics teams and delivery partners when needed.
• Maintain daily, weekly, and monthly logs tracking customer-query progress.
• Work according to Standard Operating Procedures and safeguard customer information.
• Support internal communications by contributing to presentations and continuous-improvement or engagement activities.

Day-to-day environment

Your day will be spent in a last-mile warehouse environment, where you will help connect customers, associates, warehouse teams, and delivery partners. If a customer needs a delivery moved to another day, you will coordinate that change with the relevant delivery partner. If a package cannot be delivered or a delivery issue appears, you will help address it promptly so customers can receive a smooth experience without needing to contact Amazon again.

This position offers exposure to Amazon’s logistics operations, building practical knowledge of delivery networks, local routes, warehouse coordination, and customer support in a fast-moving setting.

Team overview

The Delivery Service Liaison team supports customers with last-mile delivery issues. The group works to ensure parcels reach customers when deliveries fail or encounter errors, including arranging same-day redelivery or investigating address-related delivery problems.

The team operates from last-mile delivery sites around the world and collaborates closely with delivery station colleagues and partners. Members bring together customer service capability and logistics understanding, with some also supporting multiple regions and countries in managerial roles.

Basic qualifications

• Advanced English ability at CEFR level B2/C1.
• Previous experience handling customer questions by phone and email.
• Background in administrative support with cross-team collaboration, either internally or externally.
• Experience resolving issues linked to customer queries or internal process challenges.

Preferred qualifications

• Experience communicating with senior colleagues.
• Professional experience in a fast-paced workplace.

Equal opportunity and privacy

Amazon is an equal opportunities employer and makes hiring decisions based on experience and skills. The company values diversity and does not discriminate on the basis of protected veteran status, disability, or any other legally protected status.

Amazon also emphasizes privacy and the protection of candidate data. Candidates may refer to the company’s privacy notice for details on how personal information is collected, used, and transferred. Applicants who require workplace accommodations during the hiring process may request support through Amazon’s accommodation process.

Company details

Company: Amazon UK Services Ltd.

Job ID: A10430048