Senior Operations Manager

Role overview

This role is for a Site Leader within the Transportation function, responsible for managing a sortation center in the region. The organization is seeking someone who is eager to learn, adapt quickly, and grow with the business. Candidates do not need to satisfy every listed expectation on day one, as long as the role aligns with their career direction and they demonstrate a willingness to learn.

What the role demands

• Strong leadership ability with experience in guiding and managing people.
• Comfort working through change, uncertainty, and complex situations.
• Clear communication skills, including the ability to explain priorities to individuals and teams and listen effectively to gain commitment.
• Capability to set timelines, raise performance expectations, track progress, and push for strong outcomes.
• A customer-first mindset with the ability to help teams understand customer experience and expectations.
• High accountability and follow-through to deliver solutions that meet customer needs.
• Analytical thinking to review information, identify key facts, compare options, and assess risks and benefits.

Key responsibilities

• Design, build, and oversee transportation processes from fulfillment centers to sortation hubs and onward to the last-mile delivery network.
• Recruit, train, and develop a motivated workforce for sort hubs with support from HR and training teams, while meeting city-level operational needs and maintaining high standards for quality and productivity.
• Ensure the sites have sufficient capacity to handle peak volumes efficiently.
• Work closely with Finance, Delivery Stations, fulfillment centers, and project teams on city operations matters.
• Conduct team performance reviews and support team members through coaching and mentoring.
• Continuously refine processes to improve standards, remove waste, and eliminate unnecessary work.
• Study reports and operational data to find bottlenecks and improve performance.

Typical day-to-day work

• Lead regional initiatives related to safety, engagement, network speed, and cost control.
• Run daily stand-ups, weekly business reviews, monthly business reviews, and peak preparedness meetings.
• Use data to uncover performance constraints and apply improvement methods such as Kaizen and continuous improvement.
• Review and approve the labor plan to balance cost efficiency with strong performance and associate experience.
• Coach operations managers, encourage them to challenge current practices, and promote a culture of continuous improvement while coordinating with central ACES and other site or regional leaders to adopt best practices.

Qualifications

• A bachelor's degree or an equivalent qualification is required.
• Alternatively, candidates with at least 2 years of equivalent experience may also be considered.

Additional information

Applicants who require workplace accommodations or adjustments during the hiring process, interview, or onboarding can request support through the company’s accommodations process.

Company: ASSPL - Haryana - C77

Job ID: A10378709