Data Center Technician

About the Role

Microsoft is seeking a Data Center Technician (DCT) to join its Cloud Operations & Innovation (CO+I) team. In this role, you will gain hands-on experience with standard procedures for preparing, installing, diagnosing, troubleshooting, and decommissioning data center equipment under the supervision of experienced technicians. This position offers a pathway to understand Microsoft's data center environment, security protocols, and data management practices, fostering significant career growth within the company. CO+I is responsible for the core infrastructure powering Microsoft's cloud services, including Bing, Office 365, Xbox, OneDrive, and Azure. We are committed to employee development through programs like Career Rotation, Diversity & Inclusion initiatives, and professional certifications. Our global infrastructure spans over 200 data centers in 32 countries, supporting over a billion customers and 20 million businesses worldwide. We prioritize environmental sustainability in our operations and design.

Microsoft's mission is to empower every person and organization on the planet to achieve more. We foster a culture of respect, integrity, and accountability, encouraging a growth mindset, innovation, and collaboration to achieve shared goals in an inclusive environment.

Responsibilities

• Assist in tracking and resolving issues by escalating problems, asking clarifying questions, and seeking guidance from senior technicians.
• Actively participate in daily safety briefings, complete all mandatory training (including safety and role-specific modules), and adhere strictly to safety procedures for equipment use, electrical hazards, and safe movement.
• Efficiently manage and complete assigned tickets, meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) with support from colleagues.
• Ensure compliance with all security and data management policies and procedures, completing required security training.
• Maintain a strong client-centric approach, understanding the impact of your work on service delivery.
• Foster a positive and productive team atmosphere by sharing information, participating in team meetings, and staying informed about team progress.
• Take ownership and demonstrate pride in the quality, completeness, and maintenance of data center facilities.
• Uphold and embody Microsoft's core culture and values.

Qualifications

• Completion of High School, GED, or an equivalent vocational qualification or experience.
• Basic understanding of computer hardware and its components.
• Ability to pass Microsoft's Cloud Background Check upon hire and every two years thereafter.
• Must meet Microsoft, customer, and/or government security screening requirements.

Additional Information

• This role is open for a minimum of 5 days, with applications accepted on a rolling basis until the position is filled.
• Microsoft is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
• Assistance with religious accommodations and/or reasonable accommodations for disabilities during the application process is available.