Customer Success Manager

About Intellect Design Arena Ltd

Intellect Design Arena Ltd is a leading global fintech company delivering cloud-native, modular, and intelligent platforms to forward-looking financial institutions worldwide. With a strong and expanding footprint across the Middle East’s primary financial centers, we empower prominent Islamic, regional, and tier-one banks. Our innovative frameworks such as eMACH.ai, Purple Fabric, and iTurmeric enable swift modular integration and intelligent process automation to meet the evolving digital transformation and regulatory requirements of banks in the region. By combining profound domain expertise with advanced technologies, we support digital evolution, enhance operational efficiency, and foster sustainable growth for the future of finance in the Middle East. Join us to contribute to the next wave of global fintech innovation.

Position Overview

We are looking for a seasoned Customer Success Manager (CSM) or Program Manager based in Dubai with over 15 years of experience. This strategic role lies at the intersection of high-level project delivery and client relationship development within the Corporate and Transaction Banking sectors. The successful candidate will oversee complex software implementations across the UAE, ensuring projects are executed efficiently and client business objectives are successfully met beyond mere delivery milestones.

Core Responsibilities

• Manage and govern large-scale, multi-million-dollar banking platform implementation projects end-to-end, ensuring adherence to timelines, risk controls, and resource allocation.
• Ensure operational excellence by autonomously driving project execution without continuous oversight from regional leaders.
• Act as the primary liaison and trusted advisor to CXO-level stakeholders in client banks, fostering strong strategic partnerships.
• Promote post-implementation success by aligning project outcomes with clients’ long-term strategic goals and uncover opportunities for account expansion and upselling.
• Collaborate closely with onsite technical leads and subject matter experts, maintaining a high-level understanding of cloud-native Full-Stack Java / J2EE and banking ecosystem integrations.
• Utilize AI-enhanced workflows and process automation tools proactively to optimize project governance, expedite delivery, improve team productivity, and ensure high delivery precision.

Candidate Requirements

• Extensive domain expertise in Corporate Banking and Transaction Banking, preferably gained through commercial banking IT project experience.
• Strong technical knowledge of open architecture, full-stack Java / J2EE, and cloud-native platforms with the ability to grasp technical dependencies and challenges.
• Demonstrated excellence in project governance, meticulous planning, and comprehensive risk management.
• Outstanding skills in building trusted high-level client relationships, engaging CXO stakeholders, and driving strategic account growth.
• Proficiency with AI tools and process automation to modernize and streamline project management and delivery processes.
• Exceptional verbal and written communication capabilities tailored to interactions at the executive boardroom level.