Customer Success Manager

Role overview

We are hiring a Customer Success Manager for a partner organization operating in Ireland. The hiring partner handles the application review and all subsequent hiring steps.

This opportunity is suited to a customer-focused, metrics-oriented professional who enjoys helping creators adopt products successfully, stay engaged, and grow their digital businesses. The role is centered on proactive success management rather than reactive support, with a strong emphasis on onboarding, activation, retention, and expansion. You will work in a fast-moving remote-first setup and partner closely with Product and Marketing to improve the customer journey and influence long-term platform growth.

What you will do

You will take ownership of the complete success lifecycle for a portfolio of creators, from first onboarding through ongoing engagement and retention. The goal is to help customers realize value quickly, reduce friction, and turn product usage into measurable business outcomes.

• Serve as the main success contact for a portfolio of high-value creators
• Build and refine onboarding flows that improve activation and early value delivery
• Track customer health indicators such as NRR, NPS, CSAT, and engagement trends, then act before issues escalate
• Spot renewal and churn risks early and put retention plans in place
• Share customer insights with Product and Marketing to shape product direction and messaging
• Create and continuously improve lifecycle playbooks and customer success processes
• Use data-driven outreach to support adoption, renewals, and expansion

What we are looking for

The ideal candidate brings strong experience in high-touch Customer Success or Creator Success work, preferably in SaaS, EdTech, or creator-led businesses. Success in this position requires a blend of analytical thinking, empathy, and commercial awareness.

• At least 3 years of experience in Customer Success, Account Management, or a closely related role
• Background in startup, scale-up, or remote-first environments is preferred
• Clear understanding of onboarding, activation metrics, and lifecycle management
• Hands-on experience with tools such as HubSpot, Intercom, ChurnZero, or similar systems
• Ability to segment users and tailor engagement by customer journey
• Strong grasp of customer health measures including NRR, NPS, CSAT, LTV, and churn signals
• Excellent communication, relationship management, and stakeholder coordination skills
• Strong planning and project management skills across multiple accounts or portfolios
• Comfort working asynchronously with tools like Notion, Slack, and Loom

Benefits and extras

• Fully remote working model
• Team offsites and international retreats in places such as Portugal, Croatia, and Greece
• High level of autonomy over customer success strategy and outcomes
• Strong emphasis on learning, coaching, and career growth
• Technology and coworking budget to support flexible productivity
• 24 vacation days plus 10 extra celebration holidays
• Paid parental leave
• Collaborative, mission-driven, creator-focused environment

Application and hiring process

This role is listed through a partner-led hiring process. Applications are reviewed and the next steps are managed by the partner company’s internal team. A matching system may be used to shortlist candidates based on the core requirements. Personal data may be processed for recruitment evaluation and shared with the hiring employer, and AI tools may assist parts of the process, but final decisions are made by humans.

Data protection notice

By applying, you agree that your personal information may be used to assess your candidacy and shared with the employer for recruitment purposes under applicable data protection laws, including GDPR. You may exercise your rights to access, correct, delete, or object to processing at any time.