Customer Success Account Manager - APAC/EMEA

Role overview

This position offers the chance to work with Adobe’s Creativity and Productivity portfolio while partnering with a high-performing team to help customers get more value from the products. The focus is on improving customer outcomes, strengthening relationships, and contributing to growth through collaboration and innovation.

Key responsibilities

• Develop a strong understanding of Adobe’s Creativity and Productivity offerings and guide customer conversations around value delivery.
• Establish and nurture value-driven relationships with both new and current North American SMB customers.
• Increase revenue through upsell and cross-sell activities by spotting high-propensity accounts and reaching out by phone and email.
• Work through Marketing Qualified Leads within the required SLA to support revenue growth.
• Study customer agreements and buying patterns to uncover expansion possibilities.
• Maintain an accurate opportunity pipeline and provide timely updates to leadership.
• Partner with Solution Specialists to grow adoption across Adobe solution streams.
• Coordinate with internal support teams to resolve Creative Cloud subscription-related issues.

What it takes to succeed

• Experience handling a substantial SMB customer portfolio.
• At least 3 years in a comparable customer success or sales-oriented role, with SaaS selling experience preferred.
• Strong verbal and written communication abilities.
• Comfort with technology and confidence in leading customer conversations focused on value.
• Quick learning mindset with a sharp eye for detail.
• Well-developed organizational habits, consistent follow-through, and clear documentation skills.
• International sales exposure.

About Adobe

Adobe builds tools and platforms that help people create, work, and deliver personalized experiences. Its products include Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio, supporting individuals and businesses in turning ideas into meaningful impact with AI and human creativity.

With more than 30,000 employees globally, Adobe continues to focus on growth, innovation, and a culture where employees are encouraged to contribute ideas and make an impact.

Equal opportunity and accessibility

Adobe is an equal opportunity employer and does not discriminate on the basis of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.

Adobe also works to ensure its careers website and recruitment process are accessible. Candidates who need accommodation because of a disability or special requirement can request support by email or phone.

AI use during interviews

Adobe expects interviews to reflect each candidate’s own thinking and skills. Use of AI tools or recording tools during live interviews is not allowed unless the interviewer specifically invites it or it has been approved in advance as part of a reasonable accommodation. Misuse of these tools may affect the application outcome. Adobe may also provide guidance on when AI is acceptable during the hiring process and when it is restricted.