Customer Services Agent - m/f/d

Role overview

Singapore Airlines is seeking a Customer Services Agent for its Traffic Office at Munich Airport. This is a fixed-term position lasting up to 12 months and falls under the customer service and ticketing category.

Main duties

• Support passenger processing and flight-side operations for arrivals and departures.
• Oversee and track activities before departure, during boarding, and after arrival.
• Guide passengers through customs, immigration, and other arrival or departure formalities.
• Observe and coordinate handling agents in the arrival, departure, and boarding zones.
• Check invoices against contractual terms and supplier agreements.
• Compile statistical documentation and assist with administrative and operational work, including baggage coordination and replies to customer concerns.
• Manage lost-and-found requests and operational email communication.

Requirements

• Prior experience in an airline environment or customer-facing role is preferred.
• Strong spoken and written German and English communication skills are needed.
• Must be available for shift work, including weekends and public holidays.
• Working knowledge of Microsoft Office 365 is required.

Application details

The job reference for this opening is MUC_CSA. Interested candidates should send a complete application in English by email, including a CV, a motivation letter, salary expectations, and the earliest possible start date. Only email applications received by 26 June 2026 will be reviewed.

Additional information

Employment type: full-time. Workplace: Munich Airport (MUC). Application end date: 27 June 2026. Contact persons: Frau Lindenberg and Frau Plieschke.