Guest Service Agent

About the role

This part-time Guest Service Agent position is based at Radisson Blu Toronto Airport in Toronto, Ontario. The hotel is part of Silver Hotel Group and operates within the Choice Hotels Radisson Blu brand. The property is positioned as a stylish, upscale destination for both business and leisure travelers, offering a guest experience focused on comfort, connection, and a distinctive sense of place.

The role suits someone who enjoys interacting with people, works well in a lively hospitality setting, and takes pride in delivering professional service. The environment is fast-moving and collaborative, with opportunities to learn, grow, and be part of a team that values inclusion, recognition, and strong service standards.

What you will do

• Provide a consistently welcoming, courteous, and professional experience for guests and colleagues.
• Manage arrivals and departures at the front desk while following hotel cash and credit procedures.
• Accurately create, update, and cancel guest reservations when needed.
• Answer and route incoming calls promptly and professionally.
• Address guest issues and complaints quickly to support guest satisfaction.
• Work closely with other hotel departments to keep daily operations running smoothly.
• Oversee front desk activities such as telephones, daily rates, and logbooks.
• Review emails and daily logs, and complete shift checklists and assigned tasks.
• Prepare and reconcile shift paperwork according to hotel standards.
• Assist guests with hotel information, local attractions, directions, and on-property events.

What the employer is looking for

• A high school diploma or GED equivalent.
• At least 1 year of experience in guest service and/or housekeeping.
• Availability for flexible working hours.
• Strong written, verbal, and interpersonal communication skills with guests, vendors, and internal teams.
• The ability to handle challenging situations diplomatically and maintain professionalism at all times.
• Comfort working independently with minimal supervision while meeting high performance expectations.
• The ability to follow instructions accurately and consistently.

Why this opportunity stands out

• Chance to work with a respected hospitality brand within Silver Hotel Group.
• A workplace culture built on respect, appreciation, and enjoyment at work.
• Fast-paced hospitality exposure with the chance to meet guests from many different backgrounds.
• Annual scholarship opportunities for employees and their children.
• Annual wellness credit.
• Donation matching program.
• Volunteer hour rewards.
• Team member referral program.
• Leadership development and growth opportunities across the property portfolio.
• Team-building events.
• Recognition-focused culture.
• Discounted hotel stays.

Additional information

The position is tied to an existing vacancy. Silver Hotel Group is a Canadian, family-owned hotel investment, development, and management company with properties in Canada and the U.S., including branded full-service, select-service, independent, and boutique hotels.

The company emphasizes accountability, teamwork, leadership, diversity, integrity, giving, fun, and recognition as part of its operating values. It also states that it is committed to barrier-free access and accommodations for applicants with disabilities throughout the recruitment process in line with applicable human rights and accessibility laws. The employer is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.