Customer Service Representative

Role overview

We are looking for customer service professionals to join the Wellington team and support New Zealand customers on behalf of Rockgas. This role is suited to people who enjoy helping others, can stay calm under pressure, and are comfortable working across phone and email channels.

You will have access to detailed support material, structured training, and guidance from leaders so you can manage customer interactions effectively. The position involves a mix of service and administrative tasks, including opening new accounts, handling service requests, taking payments, responding to emergencies, and managing disconnection-related processes.

Working pattern

This opportunity is available as either permanent full-time or fixed-term employment, with flexible hours designed to fit around personal commitments. The role runs on a rotating roster.

Operating hours are:

• Monday to Friday: 7:00 am to 7:00 pm
• Saturday: 8:00 am to 5:00 pm (NZST and NZDT)

The expected start date is 14 July 2026.

Skills and experience

The ideal candidate will bring strong customer service capability and a genuine commitment to creating positive customer experiences. Attention to detail, empathy, and the ability to listen actively are important, along with a collaborative approach to team work.

Good communication skills are essential for dealing with both customers and internal stakeholders. You should also be dependable, punctual, and able to work to KPIs. Intermediate computer literacy is required, including comfort using multiple screens at once and typing at around 30 words per minute.

Experience in financial services or similar work would be an advantage.

Why Datacom

Datacom offers opportunities to build a long-term career through its Academy Career Pathways Program. The company promotes growth in a supportive environment and recognises strong performance through awards, rewards, and retail discounts.

Additional benefits mentioned include paid parental leave, health insurance, social events, relaxation spaces, and professional development courses. Datacom also places emphasis on a friendly, inclusive, and collaborative workplace where people are encouraged to learn, develop, and contribute meaningfully.

The organisation is one of the largest suppliers of IT professional services in New Zealand and Australia, with a culture that aims to combine the resources of a large business with the feel of a smaller, agile team.

Additional information

This role is focused on delivering quality outcomes in a team environment and supporting customers through a range of service-related interactions. Datacom encourages applications from people who want meaningful work, career progression, and ongoing training and development.