Customer Service Executive - Collections

About Tata Communications

Tata Communications is transforming connectivity through innovative and intelligent solutions. With expertise in Cloud, Mobility, IoT, Collaboration, Security, Media, and Network services, the company is pioneering the future of comprehensive communications.

Role Overview

This position is an operational role supporting the billing team in daily activities. The individual will work under appropriate supervision to ensure quality and timely outcomes in all assigned tasks.

Key Responsibilities

• Maintain and update customer accounts ensuring billing accuracy.
• Distribute billing information to customers promptly.
• Achieve collection goals and actively work on reducing outstanding debts and overdue payments.
• Monitor payment transactions, process invoices and expense claims, and reconcile payments received.
• Perform account analysis to identify discrepancies or issues.
• Generate monthly reports summarizing billing and collection status.

Qualifications and Skills Required

• Bachelor's degree in accounting or finance.
• Up to four years of relevant working experience.
• Fundamental understanding of accounting processes.
• Proficiency in Microsoft Excel and Outlook.