eCom Operations Specialist

Role overview

Woolworths Group is hiring an eCom Operations Specialist in Christchurch, Canterbury, New Zealand. This is a full-time, on-site role focused on keeping an assigned online operations stream running smoothly, accurately, and in line with company standards.

Working hours

The roster for this position is:

• Sunday: 7:30 AM to 4:00 PM
• Monday: 7:30 AM to 4:00 PM
• Tuesday: 1:00 PM to 9:30 PM
• Wednesday: 7:30 AM to 4:00 PM
• Thursday: 6:00 AM to 2:30 PM

Key duties

• Oversee the day-to-day flow of work for the allocated stream and make sure processes stay on track.
• Partner closely with the Team Leader and coordinate with the wider swarm to keep work moving efficiently.
• Maintain uninterrupted completion of tasks while following all defined procedures and standards.
• Support correct online order picking and help ensure fresh food quality remains within required expectations.
• Lead the swarm during shifts, coach team members on the job, and step in as Acting Store Manager when scheduled.
• Spot process issues early and escalate them promptly to the Function Lead for resolution.
• Promote a strong safety culture by following health and safety rules, reporting hazards, and supporting team wellbeing.
• Take part in communication and collaboration activities that strengthen team performance and morale.

What the role calls for

This position suits someone who works well with structured processes, enjoys continuous improvement, and can build effective partnerships across teams and functions. Strong leadership, clear communication, and a solid understanding of compliance are important. The role also requires behaviour that reflects the company’s values.

About the company

Woolworths Supermarkets New Zealand operates more than 185 stores and employs over 20,000 team members across Aotearoa. The business serves around three million New Zealanders each week and promotes a culture that is practical, energetic, collaborative, and open to new ideas. Diversity, inclusion, respect, curiosity, and a proactive mindset are central to how the team works.

Benefits

• Staff discounts across Woolworths Group brands.
• A rewards programme that recognises and encourages meaningful work.
• Access to Sonder, offering confidential 24/7 support for financial, medical, safety, psychological, or physical needs for employees and their families.
• Exposure to a large global business with broad career opportunities across many disciplines.

Additional information

Candidates should be available for four weekend shifts per month and at least one evening shift each week. Woolworths Group welcomes applicants from all backgrounds and encourages people to request support or reasonable adjustments during the hiring process if needed.

About Woolworths Group

Woolworths Group is a large organisation with more than 200,000 team members working toward better customer experiences and a better future. The company supports people to explore ideas, take bold steps, and build a career while helping meet everyday food and household needs for millions of customers.