Customer Sales Engineer

About UpGuard

UpGuard is rebuilding how organisations handle cyber risk by replacing manual security work with AI-powered accuracy. Backed by a US$75M Series C, the company is expanding its systems to handle 100 billion risk signals each day. Its Cyber Risk Posture Management (CRPM) platform brings together security ratings, threat intelligence, and agentic AI to help security teams manage a constantly changing attack surface more effectively.

The company is not simply adding another software product to the market; it is helping define an entire category. Teams are given room to build at speed, along with the support needed to deliver technology at international scale. UpGuard’s sales organisation plays a central role in growth, moving from transactional selling to becoming a strategic partner in customers’ digital resilience. The culture is highly collaborative and consultative, with a strong focus on improving the customer’s security posture.

After a record 2025 in which revenue goals were exceeded and the company’s global presence widened, UpGuard is heading into 2026 with strong momentum. It is looking for motivated people who enjoy a fast-moving, AI-enabled sales environment and want to work on a platform that helps reduce cyber threats worldwide.

Role overview

This customer-facing Customer Sales Engineer will act as the main technical and product specialist for the Account Management team. The role is centred on expansion and renewal opportunities, where you will work alongside Account Managers to support growth within current customer accounts.

You will own the technical conversation for the company’s multi-product offering, showing advanced product value and helping design solutions that drive account expansion. The position suits someone who enjoys post-sales technical work, builds trust through product expertise, and contributes directly to commercial outcomes.

What you will do

• Support product adoption throughout renewal and expansion cycles so existing customers have a strong experience.
• Assist customers during trials and proof-of-concept exercises for the platform.
• Identify pain points and challenges during trials and POCs for additional products, clarify customer goals, and help shape requirements.
• Serve as the technical contact for support-related questions that arise during renewals and expansion work.
• Help with customer security reviews, RFP responses, and business case preparation when needed.
• Work with internal teams to improve the trial and POC journey by spotting patterns, customer insights, and process gaps, then recommending solutions.

What the team is looking for

The ideal candidate brings at least 3 years of experience in a customer-facing technical role after the sale, such as a renewals-focused Sales Engineer, Solutions Consultant, Sales Consultant, or Technical Account Manager. Experience in post-sales or expansion-oriented work is especially valuable.

You should be confident operating in a revenue-driven environment and comfortable partnering with sales and customer success teams to help achieve commercial targets. A strong understanding of the cybersecurity and GRC ecosystem is important, including familiarity with tools such as ServiceNow, Splunk, or similar security platforms. You should also be eager to become a deep subject matter expert on a complex software product.

Additional strengths that help

Hands-on experience working with REST APIs will be an advantage. The role also suits someone who can communicate complex technical ideas clearly to both technical teams and non-technical executives, turning product features into business value. A structured approach to solving unclear technical issues and the ability to collaborate effectively with CSMs, Support, and Product teams will also strengthen your fit for the role.

What’s included

• Monthly lifestyle subsidy to support financial, physical, and mental wellbeing.
• WFH setup allowance provided within the first 3 months to help you create a proper home working environment.
• US$1,500 annual learning and development allowance for approved growth and training activities.
• Generous annual leave.
• 18 weeks of paid parental leave, regardless of parenting role.
• Personal leave allowance covering sick leave and carer’s leave.
• Fully remote work model, with offices in Sydney and Hobart available but not required for attendance.
• Top-spec laptop and other premium hardware for the role.
• Paid access to generative AI tools to support day-to-day work.

Other information

UpGuard is certified as a Great Place to Work in the US, Australia, the UK, and India. The company says 99% of team members agree it is a great place to work.

UpGuard is an equal opportunity and affirmative action employer. Qualified applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

For roles based in the United States, hiring is currently supported only in CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.

Before employment begins, candidates must complete a national police history check and reference checks. The company is unable to support applicants who require visa sponsorship or relocation at this time.

The hiring process may use artificial intelligence tools to assist with parts of screening or review, such as application review, résumé analysis, or response assessment. These tools support the recruitment team but do not replace human judgment. Final hiring decisions are made by people. Candidates who want more information about data handling may contact the company directly.

Location

The role is remote, and the company notes that it has offices in Sydney and Hobart, Tasmania, Australia.