Circle Relationship Head

Role overview

The Circle Relationship Head will be responsible for driving business growth across the assigned region or area and delivering the planned targets. The role focuses on building strong relationships with channel partners, supporting smoother business operations, and guiding a team of Sales Managers to ensure compliant and high-quality business execution.

Business context and key challenges

This position operates in an open architecture environment with a significant dependence on the relationship with HDFC Bank. Success in the role requires strong coordination and alignment with the bank’s priorities while also balancing internal process requirements with the expectations of channel partners.

Primary accountabilities

• Deliver premium and revenue targets to support overall company growth.
• Maintain regular engagement with channel partners and Circle Heads through the prescribed review rhythm.
• Map key decision-makers and establish a structured review mechanism based on the agreed intervals.
• Roll out reward and recognition initiatives effectively through the field network.
• Ensure sales and service processes run smoothly by communicating product updates, process changes, and regulatory or internal policy revisions through suitable training modules.
• Support frontline sales and service activities, including sales calls, issuance support, and complaint resolution.
• Address bank customer needs by offering suitable insurance and banking product solutions.
• Build and sustain relationships across multiple levels to drive the intended business outcomes.
• Use reward and recognition programs strategically to influence the desired channel behaviour.
• Optimize channel spend so it contributes efficiently to business objectives.
• Track and improve key performance outcomes such as people retention, team activation, first-year premium issued, number of policies, and product mix.
• Bring in business above the expected benchmark and share inputs for new products and sales pitches based on channel insights.
• Identify training requirements for both internal teams and channel partner teams.
• Fill positions or vacancies within the targeted turnaround time of T+15 days.
• Develop innovative ways to increase database penetration and improve business productivity.
• Review business quality regularly and ensure customer complaints are resolved within the defined T+72 hour timeline.
• Take documented corrective action in cases of employee default on quality or conduct standards.
• Maintain persistence through regular MIS sharing and renewal communication on a T-30 basis, where T is the renewal date.
• Follow up on queries to support timely renewals and conduct internal renewal reviews every fortnight.

Challenges

• Managing high reliance on bank relationships when the bank may have its own competing priorities.
• Finding the right balance between process compliance and channel partner expectations.

Performance focus areas

• People retention: 10%
• Team activation: 20%
• FYP issued: 50%
• NOPs: 10%
• Product mix: 10% with a monthly split of 20% traditional, 50% traditional, 40% ULIP, and 10% protection as stated in the source

Additional business expectations

• Work with the channel to raise penetration of the database through innovative approaches.
• Ensure the team maintains the required product mix of Traditional 50%, ULIP 40%, and Term 10%.
• Provide input for new product ideas and sales pitches based on a deep understanding of channel needs.

Location

The role is based in Madhya Pradesh, India.

Employment type

This is a full-time, onsite role.

Other details

No stipend or salary amount was specified in the source. No openings, start date, application deadline, or internship duration were provided.