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Customer Retention Manager
Vijayawada, Andhra Pradesh, India · Full Time
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- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- In office
- Education
- Graduate
- Eligibility
- Graduates with 3 to 5 years of relevant MFI business experience; candidates currently working in MFI collections; must have a valid driving licence and a two-wheeler.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
This Operations role is for a Customer Retention Manager responsible for handling collections activity across Vijayawada, Machilipatnam, and Khammam.
Responsibilities
- Oversee debt collection processes and work toward the prompt recovery of overdue customer payments.
- Create and implement approaches that improve collection performance, cut down on payment delays, and raise recovery levels.
- Make sure all activities follow applicable regulations and that transaction records are kept complete and accurate.
- Use bucketing methods to group customers effectively according to risk levels.
Candidate Profile
- The ideal applicant should bring 3 to 5 years of experience in MFI business.
- Experience in MFI collections is preferred and eligible candidates from that background may apply.
- A graduate degree is required.
- A valid driving licence and a two-wheeler are mandatory.
Additional Information
Department: Operations IL
Role: Customer Retention Manager
Work location: Vijayawada, Machilipatnam, and Khammam.