Customer Delivery Driver - Tiverton Superstore

Overview

As a Customer Delivery Driver for Tesco in Tiverton, you will be the company’s representative while delivering groceries directly to customers' homes. This role goes beyond just driving; it requires providing excellent service with a friendly attitude. The work is active, physically engaging, and varied, with each shift presenting new experiences. While you will spend much of your shift working independently, a supportive team is available at the base as needed.

Working Hours

• Sunday: 7:00 AM to 10:00 PM
• Monday: 7:00 AM to 10:00 PM
• Wednesday: 7:00 AM to 11:00 PM
• Friday: 7:00 AM to 11:00 PM
• Saturday: 7:00 AM to 11:00 PM

Key Responsibilities

• Maintain cleanliness and organization of the van, trays, and work areas to ensure groceries are delivered in perfect condition.
• Load the delivery van safely and conduct thorough checks to ensure the vehicle is roadworthy and dependable.
• Communicate clearly and kindly with customers regarding any order modifications, substitutions, or near-expiry items, offering refunds when necessary to ensure a smooth experience.
• Handle all products carefully, treating each order as your own to uphold quality and customer trust.
• Deliver orders within the allocated time slots while providing warm and genuine service at the customer’s doorstep, making customers feel valued.

Candidate Requirements

• Develop positive working relationships with colleagues to foster great teamwork and deliver outstanding customer service.
• Be warm and approachable with both customers and team members.
• Adapt quickly to changing customer requirements and embrace dynamic conditions both on the road and in-store.
• Hold a valid UK/EU/EEA driving licence (manual or automatic) for at least 12 months with no more than 3 penalty points.

Compensation and Benefits

• Starting pay at £14.18 per hour, increasing to £15.45 per hour for stores within the M25. Additional financial incentives may apply depending on location.
• Guaranteed minimum of 16 hours per week, with some roles available from 12 hours per week.
• Paid holiday entitlement starting at 20 days plus one personal day, increasing to 22 days after 12 months, in addition to Bank Holidays.
• Flexible working arrangements available from day one.
• Employee discount of 10% through the Colleague Clubcard, increasing to 15% on pay-day weekends, with an additional card for family use.
• Access to free wellbeing programs supporting mental, physical, and overall life health.
• Life insurance worth five times your salary and participation in an award-winning pension scheme with up to 7.5% matched contributions.
• Additional benefits including various discounts, share options, and a cycle-to-work scheme.
• Provision of uniform and policies supporting employees during key life events.

About Tesco

Tesco aims to be the most favored shopping destination for all customers, upholding a vision and purpose centered on serving customers, communities, and the environment responsibly and sustainably. The company is dedicated to fostering diversity, equity, and inclusion, ensuring all employees feel valued and supported. Tesco welcomes discussions around flexible work options to accommodate individual life circumstances.

Tesco holds the Disability Confident Leader accreditation and is committed to accessible and inclusive recruitment practices. Support is available throughout the application process to ensure accessibility.