Customer Care Consultant - Mackay QLD

About the Role

We are seeking two enthusiastic and personable Customer Care Consultants to become part of our welcoming team at the Mackay Trade Store. This role is a key front-line position where you will act as the initial point of interaction for customers visiting the store.

Key Responsibilities

• Deliver direct, face-to-face customer service as the primary focus of the position.
• Help customers select suitable industrial products and provide knowledgeable advice.
• Ensure the shop floor remains clean, well-maintained, and neatly organized.
• Support inventory management initiatives including restocking, stocktaking, and merchandising.
• Handle and move stock safely, adhering to weight limitations and workplace safety standards.
• Recognize and report any customer or operational concerns promptly.
• Collaborate effectively with team members to sustain a safe, efficient, and supportive work environment.

Candidate Profile

• Prior experience in retail, trade, or customer-facing environments, or readiness to start a career in retail.
• Excellent interpersonal communication skills with a friendly customer service approach.
• Dependable and proactive attitude, driven to contribute positively to the workplace.
• Physically capable of safely managing stock according to relevant workplace regulations.
• Alignment with Blackwoods’ core values and ethical standards.

Benefits

• Permanent employment offering a competitive salary package, incentives, and participation in Wesfarmers share plans.
• Access to exclusive discounts across a wide network including Kmart, Bunnings, Target, Officeworks, and more than 400 partners.
• Complimentary subscription to OnePass.
• Continuous training and opportunities for career progression.
• Guaranteed work hours along with annual and sick leave entitlements.
• Participation in team-building events, employee recognition programs, and rewards.
• Support through an Employee Assistance Program covering wellbeing, financial advice, legal aid, and additional services.
• Refer-a-Friend incentive paying up to $2,000.
• Option to purchase extra annual leave.
• Generous paid parental leave provisions.

Additional Information

Candidates advancing through the hiring process may need to undergo background screening, which can include police checks, medical evaluations, and drug and alcohol testing.

We are committed to inclusivity and encourage applicants from all communities, including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community, and individuals with disabilities.