Courier

Role overview

DHL is looking for a dependable, customer-oriented Courier to join its Stoke Service Centre in a permanent full-time position. This frontline position focuses on delivering and collecting shipments while providing a consistently high standard of service. You will manage your own route, work to strict time-sensitive deadlines, and represent DHL with a professional, energetic, and proactive attitude.

This role suits someone who enjoys working independently, stays composed in a busy environment, and takes satisfaction in delivering a strong customer experience.

Working pattern

Contract type: Permanent

Work location: Stoke Service Centre, ST6 5GF

Shift: Monday to Friday, 08:30 to 18:00

Key duties

• Carry out deliveries and collections according to customer expectations and agreed time-definite service levels.
• Act as a polished representative of DHL and help maintain a dependable, high-quality customer experience.
• Develop positive working relationships with customers and look for ways to add value to the business.
• Keep a constructive, customer-first attitude throughout the working day.
• Organise and prioritise your route so all deliveries and collections are completed within the required timeframe.
• Adjust quickly when routes or operational requirements change.
• Stay efficient under pressure and keep service commitments on track.
• Work with a strong focus on accuracy, structure, and attention to detail.
• Perform vehicle inspections and ensure shipments are loaded, handled, and transported safely.
• Record driving and working hours correctly in line with regulations.
• Follow DHL procedures, security measures, and operational standards at all times.
• Handle parcels and shipments of different sizes and weights while following manual handling rules.
• Complete all required paperwork and data entry with precision.

Candidate profile

The ideal candidate is someone who takes pride in excellent service, works well on their own, and can stay organised while managing a busy workload. You should be adaptable, able to cope with pressure, and confident building good relationships with both customers and colleagues. DHL also looks for people who demonstrate its CIS behaviours: Can Do, Passion, Speed, and Right First Time.

Skills and experience

• Previous experience in a customer-facing or delivery-based role; multi-drop experience is a plus.
• Strong planning skills and good geographical knowledge.
• Clear communication and practical problem-solving ability.
• Capability to meet the physical demands of the job.
• Full UK driving licence.
• Willingness to obtain, or already hold, a digital tachograph card.

What the role offers

• A front-line position with a major global logistics company.
• Independence in your work while still contributing to a high-performing team.
• Experience in fast-moving, time-critical operations.
• Development opportunities and a clear path for progression within DHL.

Privacy notice

DHL International (UK) Ltd acts as the data controller and handles personal information in line with GDPR requirements. Personal data is collected and used according to DHL’s Privacy Policy, which is provided during the recruitment process.