Job description

Role summary

This is a full-time remote opportunity for a Community Manager. The role is focused on building and maintaining a healthy, welcoming, and interactive online space while supporting users across community channels. The work spans community moderation and customer support in areas such as finance, healthcare, and engineering.

What you’ll do

Oversee online communities to keep discussions safe, respectful, and inclusive, while stepping in quickly to resolve issues and answer member questions.
Respond to customer concerns and queries with empathy and professionalism, using calm communication to reduce tension and prevent conflicts from escalating.
Create and improve engagement approaches that encourage active participation and a lively community experience.
Work closely with internal teams to share community feedback, highlight recurring issues, and help shape better member experiences.
Handle multiple conversations and tasks efficiently in a remote setup, maintaining clear and friendly communication in both written and verbal formats.
Support a positive experience for all community members by adjusting to changing needs and collaborating across teams as required.

Skills and experience needed

Background in customer support and online community moderation.
Ability to handle customer complaints with patience, empathy, and professionalism.
Strong written and verbal communication skills.
Conflict resolution and de-escalation capabilities.
Self-driven mindset with initiative and energy in a fast-moving remote environment.
Good time management and multitasking ability under pressure.
Close attention to detail and a willingness to go beyond the basics to help the community.

Additional information

The compensation is described as competitive and tied to experience. The opportunity is with a client of the staffing company and is part of a growing artificial intelligence business that works on frontier AI models and a human intelligence layer for AI. The organization has raised more than $40 million in funding and has supported over 1 million AI-led interviews. This role offers the chance to contribute to a rapidly expanding expert network and have a meaningful impact on the future of AI.

Equal opportunity

Hiring is based on skills and expertise. Candidates from all backgrounds, experience levels, and employment histories are encouraged to apply, and evaluation is based only on demonstrated qualifications and technical ability.