Cluster Sales Coordinator

Role overview

In this position, you will help drive future and repeat business for the Sales & Marketing team by providing administrative assistance, customer service support, and help with sales lead development. The role is centered on creating memorable guest experiences while supporting the commercial and coordination needs of the hotel cluster.

What you will do

• Keep communication flowing between clients, vendors, and internal stakeholders so projects run smoothly.
• Deliver high-quality service to guests and clients across the full event or campaign journey.
• Support the planning and delivery of events and marketing initiatives, including schedules and logistics.
• Research market conditions, guest preferences, and competitor activity to inform decisions.
• Assist with budget tracking, expense monitoring, and cost-conscious execution.
• Help run digital campaigns and contribute content for social and online channels.
• Support the sales team with proposals, client discussions, and promotional efforts.
• Build and maintain productive relationships with outside partners and suppliers.
• Respond quickly to challenges during planning and delivery stages.
• Review campaign and event outcomes using data and performance indicators.
• Work closely with cross-functional teams to align activities and achieve shared goals.
• Stay adaptable, bring fresh ideas, and keep up with changes in the hospitality and marketing space.
• Use hotel systems and tools such as Delphi, Salesforce, OnQ, and Market Planner Survey effectively.

Requirements

• At least 1 year of experience in a hotel sales administration or coordination position is preferred.
• A diploma or degree in Marketing, Hospitality, Communications, or a similar discipline is preferred.
• Strong spoken and written communication skills are needed.
• Background in customer service, event coordination, or marketing is an advantage.
• Comfort with Microsoft Office and hotel or event management software is required.
• A creative approach combined with strong attention to detail is important.
• You should be able to handle multiple priorities and manage time well.
• Analytical thinking and a data-led mindset are expected.
• A proactive team-oriented attitude with problem-solving ability is required.
• Exposure to digital marketing tools and CRM systems would be beneficial.

About the employer

Hilton is a global hospitality brand known for creating memorable experiences for guests and a strong workplace culture for team members. The company has welcomed more than 3 billion guests worldwide and continues to focus on delivering warmth, service, and excellence across its brands. Hilton has also been recognised multiple times on the World’s Best Workplaces list by Great Place to Work and Fortune.

Values

Success in this role is shaped by Hilton’s core principles: a passion for hospitality, acting with integrity, inspiring others through leadership, valuing teamwork, taking ownership, and working with urgency and discipline.

Additional information

Applicants should be located in or willing to work in Auckland, Auckland, New Zealand. This is a full-time, onsite role. No stipend or salary details were provided in the source.

Hilton encourages both new and experienced professionals to grow their careers within the organisation and contribute to delivering exceptional guest stays.