Claims Call Center Representative

About the Role

Zurich North America is looking for a personable, driven Customer Care Professional to join its Claims Call Center team in early August 2026. This role is focused on helping customers with claims-related questions and first notice of loss reporting, and it includes a thorough 6-week training program delivered fully remotely. Candidates must live in the United States, with preferred time zones of CST, PST, and MST.

What You’ll Do

• Handle first notice of loss claim reports submitted through phone and non-phone channels quickly and accurately.
• Work through complicated claims questions and issues, and escalate or involve the right people when a matter needs additional support.
• Coordinate with internal teams and external contacts to share information, verify details, and resolve concerns efficiently.
• Offer ideas and input that help improve the quality of customer service across the team.
• Follow established procedures and remain aligned with company risk and compliance requirements.

Work Schedule

• This is an 8-hour shift role.
• Operating hours are Monday through Friday, 7:00 AM to 7:00 PM Central Standard Time.
• The job is fully remote, including training.

Compensation and Benefits

• Hourly pay range: $17.79 to $21.64.
• Short-term incentive bonus eligibility is 5%.
• Annual merit increases and bonus opportunities may be available.
• Overtime pay may be available.
• PTO is offered.
• 401(k) match is included.
• Career growth and internal mobility opportunities are available.
• Medical, vision, and dental coverage are provided.

Home Office Requirements

• A dedicated workspace that is quiet and free from distractions is required.
• A stable high-speed internet connection with at least 5 Mbps upload and 10 Mbps download speed is required.

Basic Qualifications

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Experience with data entry.

Preferred Qualifications

• At least 6 months of call center experience.
• Strong data entry ability and typing speed of 32 WPM or higher.
• Comfort using Windows-based systems and Microsoft Office.
• Ability to move between multiple screens and browsers efficiently and accurately.
• Clear comprehension, professional presence, and strong oral and written communication skills.
• Excellent attention to detail and problem-solving ability.
• Insurance knowledge is preferred.

Additional Information

Zurich is a multi-line insurer serving individuals, small businesses, mid-sized and large companies, and multinational organizations across global and local markets. The company follows local pay laws, and compensation may vary by location based on role, skills, and experience. Applicants whose salary expectations are above the listed range are still encouraged to apply. Hiring is open for several virtual office locations across the United States. Sponsorship is not offered. Zurich is an equal opportunity employer and does not discriminate based on protected characteristics. The company also notes compliance with 18 U.S. Code 1033 and does not accept unsolicited resumes from agencies; preferred vendors should use the Recruiting Agency Portal.

Eligible virtual office locations include Illinois, Arizona, Arkansas, Colorado, Idaho, Iowa, Kansas, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington State, and Wyoming.