Care Education Expert

About Sephora

At Sephora, beauty transcends appearances; it embodies feeling recognized, valued, and empowered both individually and collectively. The brand embraces diversity and inclusivity, driving a mission to inspire a world where everyone celebrates their unique beauty. Founded in 1969 in Limoges, France, and part of the LVMH Group since 1997, Sephora continues to revolutionize the prestige beauty retail industry. With a global presence of 56,000 employees across 35 countries and a vast portfolio of nearly 500 brands plus the Sephora Collection, it offers a diverse range of products including fragrances, makeup, haircare, skincare, and more.

Position Purpose

Sephora Middle East is seeking a Care Education Expert based at Sephora University in Jeddah. This role focuses on advancing the Skincare & Haircare knowledge and skills of store teams within the KSA West region by implementing regional training programs, delivering training sessions, conducting in-store coaching, and performing assessments. The role primarily operates within the KSA West region but occasionally requires travel to Central and East KSA regions. Reporting to the KSA Care Trainer, this position collaborates closely with Retail and Store Managers to drive employee development.

Key Responsibilities

• Regularly visit Sephora stores weekly to provide follow-up, coaching, assessment, and deliver feedback through detailed reports.
• Enhance the store teams' expertise in Skincare & Haircare by coaching on conversational skills, sales approach, Sephora's customer attitude, and product knowledge including new launches.
• Manage talent development processes internally for the KSA West region.
• Collaborate with Retail and Store Managers to align on feedback, development plans, and follow-through actions via meetings and reports.
• Build and oversee the regional training calendar and budget in coordination with the KSA Care Trainer.
• Deliver Sephora University’s Skincare and Haircare educational modules in classroom and digital formats throughout the KSA West region.
• Support initiatives to strengthen the Skincare experts community in KSA West.
• Drive increased expertise on topics such as customer conversations, category knowledge, market trends, device usage, selling techniques, and cross-category product knowledge.
• Monitor and track learning progress and engagement of store teams with digital learning tools like the Sephora Learning App.
• Coordinate and support the logistics and content delivery of multi-brand Skincare & Haircare training events and digital training initiatives.
• Manage administrative tasks associated with brand training activities including attendance tracking and resource requests.
• Maintain close communication with business partners such as Store & Retail Management, Sephora University team, HR department, offer teams, and Marketing/PR to ensure alignment of priorities and support.
• Represent Sephora as an ambassador during events and internal collaborations.

Candidate Profile

• Minimum 3 years of experience in beauty retail and/or retail education.
• Strong knowledge of skincare and haircare products.
• Proven ability to coach and develop team members effectively.
• Outstanding communication, presentation, and public speaking skills.
• Ability to travel frequently within the KSA West region and occasionally across other regions or Middle Eastern countries.
• Collaborative team player who is flexible, adaptable, resilient, open to constructive feedback, and self-driven.

What We Offer

• An authentic community that embraces diverse perspectives, enhancing collective strength.
• A culture fostering empowerment, continuous learning, and opportunities for personal growth and innovation.
• A fulfilling work environment where every contribution positively impacts clients and the wider industry.

Join Sephora and be a part of something truly beautiful.