Business Operations

About Turnkey

Turnkey provides developer-centric infrastructure for private key management, enabling seamless wallet creation, transaction signing, and automation of blockchain actions via a unified API—all while ensuring sensitive key materials remain secure. Founded by the team who grew Coinbase Custody from inception to a $100M+ ARR and safeguarded over $100B in crypto assets, Turnkey is focused on redefining crypto security at its core. Our mission is to make robust cryptography a universal standard across the open internet, similar to how AWS revolutionized scalable computing.

Our team fosters a culture of humility, autonomy, and initiative, combining deep expertise in cryptography, security, and systems engineering. We strive to develop trustless, programmable infrastructure to power the forthcoming wave of mainstream crypto applications and seek passionate individuals eager to impact this future.

Role Overview

Joining the Business Operations team, you will tackle the company's most critical challenges spanning strategy, operations, product, and business development. This role offers flexibility to tailor your responsibilities towards the areas that ignite your enthusiasm. Success in this role demands a proactive approach to complex problems, readiness to address intricate operational issues hands-on, and enthusiasm for establishing new procedures and functions from scratch.

Key Responsibilities

• Perform continuous market research and competitor assessments to guide strategic planning and uncover growth opportunities.
• Lead special operations initiatives such as revising pricing models, enhancing billing efficiencies, or automating onboarding workflows.
• Contribute to the development and upkeep of Turnkey's core operating system, including strategic and financial planning, board materials creation, tracking and reporting company goals, and managing operational rhythms.
• Offer product development feedback derived from customer insights and market dynamics.
• Support sales and business development activities by engaging in direct sales efforts, cultivating strategic partnerships, preparing sales collateral, and delivering sales learnings to the team.

Candidate Profile

• Minimum of 2 years in operations within a fast-paced, high-growth software environment combined with at least 2 years in a demanding professional setting.
• Robust analytical aptitude capable of converting complex datasets into clear, actionable recommendations.
• Excellent executive-level communication and interpersonal abilities.
• Genuine enthusiasm for solving complex problems and enhancing scalable operational systems.
• Demonstrated flexibility, resilience, and composure in dynamic, evolving work environments.

Preferred Qualifications

• Experience in fintech, Web3, or developer-oriented startups.
• Active engagement with crypto ecosystem developments and well-informed perspectives on its trajectory.

Benefits

• Comprehensive benefits including medical, dental, vision, life insurance, disability coverage, HSA/FSA options, and 401(k).
• Paid parental leave provisions.
• Unlimited paid time off policy.
• An annual $3,000 budget for professional learning and conference attendance.
• Company-sponsored team offsites multiple times annually.
• Lunch stipend provided.