Bellhop

Role Overview

This full-time, non-management bellhop position is based in Singapore at a Marriott property and is part of the Rooms & Guest Services Operations team. The role focuses on welcoming guests, supporting arrivals and departures, and delivering attentive service that reflects the brand’s hospitality standards.

Key Duties

• Receive guests warmly, escort them to their rooms, and assist with entry and exit at the property.
• Share useful information about hotel amenities, services, operating hours, and nearby attractions or activities.
• Explain room features and how to use items such as the key, mini-bar, ice and vending areas, in-room safe, and valet laundry service.
• Move luggage between guest rooms and the bell area, and help with storage and retrieval as needed.
• Support guests entering or leaving vehicles, including loading and unloading bags.
• Provide directions and coordinate guest transportation such as taxis, shuttles, and limousine or sedan services, including advance requests where required.
• Communicate parking instructions clearly to guests and visitors.
• Maintain awareness of suspicious or unwelcome individuals on the premises and report concerns appropriately.
• Follow company policies, procedures, and safety requirements, and notify management about accidents, injuries, or unsafe conditions.
• Maintain a polished appearance, protect confidential information, and interact with guests and colleagues in a courteous, professional manner.
• Use clear language, answer telephone calls with proper etiquette, and build positive working relationships.
• Meet quality standards, respond quickly to service needs, and carry out additional duties assigned by supervisors.
• Be able to stand, walk, sit, bend, stoop, reach, and move across stairs or uneven/slippery surfaces for long periods while handling luggage and other items within the stated weight limits.

Requirements

• High school diploma or GED-equivalent education is preferred.
• No prior related work experience is required.
• No supervisory background is needed.
• No license or certification is required.
• Ability to work a full-time schedule and perform physically demanding guest service tasks.

About Marriott / JW Marriott

Marriott Hotels aims to deliver warm, thoughtful, forward-looking hospitality across the world while maintaining a familiar and comfortable experience for guests. JW Marriott is part of Marriott International’s luxury portfolio, with more than 100 properties across major cities and resort destinations. The brand emphasizes associate well-being, collaboration, training, development, recognition, and an environment where team members can grow and pursue their passions.

Additional Information

• Job number: 26068112
• Location: 30 Beach Road, Singapore, Singapore, 189763
• Schedule: Full time
• Remote work: No
• Position type: Non-management