Assistant Store Manager - Dubai

About Polène

Established in 2016, Polène is a French house known for leather goods distinguished by refined craftsmanship and enduring designs shaped by natural forms. With a strong growth trajectory and international rollout, the brand is building a more structured organization in 2026 and investing in high-caliber talent to deepen expertise across every function. Its artistic identity supports the development of handbag and jewelry collections, crafted with the support of 800 artisans in workshops based in Ubrique, Spain.

Join the boutique team in Dubai and become part of a new chapter for the brand. This role sits at the center of the store experience, where a highly engaged team delivers a premium journey for a sophisticated international clientele.

Role overview

As Assistant Store Manager, you will work closely with the Store Manager on day-to-day operations, team coordination, sales performance, and the overall running of the boutique. The position calls for a seasoned luxury retail professional who can help uphold service standards, support commercial growth, and contribute to a seamless store environment.

Business development

• Support the Store Manager in actively monitoring revenue and putting in place initiatives that strengthen sales and encourage better collaboration across the team.
• Represent Polène’s standards of quality and the spirit of its collections on the shop floor.
• Ensure customers receive a consistently elevated service experience.
• Help spot local market opportunities and contribute to attracting new clientele.
• Maintain a proactive approach to premium CRM practices.

Store operations

• Work with headquarters teams on operational and strategic store matters to help maintain strong execution standards.
• Assist with stock control alongside the stock team and ensure purchasing needs are communicated clearly to the Procurement Officer.
• Help improve in-store service workflows, including repairs, warranties, returns, and exchanges, so that processes remain efficient and customer-friendly.

Team leadership

• Create and sustain a positive, cooperative working atmosphere that reflects Maison Polène’s identity.
• Identify training needs and collaborate with the Retail Excellence and Training Manager to address them.
• Support workforce planning and scheduling so all key operational tasks are covered.
• Take part in hiring, onboarding, and training new team members.
• Help energize the team through motivating, challenging, and engaging daily briefings.

Requirements

The company is looking for an individual with at least 3 years of experience in luxury retail, including at least 1 year in a managerial role within a luxury store. Strong leadership, the ability to unite and inspire teams, and solid business development, performance management, and organizational skills are essential. Fluency in English is required, and an additional language is considered an advantage. Good working knowledge of Microsoft Office is also expected.

Inclusive hiring

Polène states that its recruitment process is designed to be inclusive and that candidates are selected and promoted through an ethical and fair approach.