Assistant Manager - Public Area

About the Company

Wynn Al Marjan Island is a luxury beachside resort destination under development in Ras al-Khaimah, United Arab Emirates, with an opening planned for 2027. Positioned less than 50 minutes from Dubai International Airport, the integrated resort will feature 1,530 rooms and suites, 22 restaurants and lounges, a theatre, a nightclub, and a five-star spa on a scenic island location extending into the Arabian Gulf.

About the Role

The resort is looking for an Assistant Manager for the Public Area team to support the hotel’s housekeeping and public-space operations. This position plays a key part in maintaining standards across guest-facing and back-of-house areas while helping lead the team in day-to-day execution.

Key Responsibilities

• Support the resort’s goals and service standards, including colleague engagement and Forbes 5-Star expectations.
• Oversee the timely and effective cleaning and upkeep of all public spaces according to resort procedures.
• Make sure nightly cleaning activities are completed in line with brand standards.
• Check that team members report in correct uniform, on time, and properly groomed.
• Conduct daily team briefings and ensure everyone receives current operational information.
• Assist the manager with the daily running of the Public Area department.
• Put cleaning and maintenance plans into action and monitor them across public areas, hotel spaces, and gaming areas.
• Perform daily inspections of areas such as restrooms, shopping arcade, banquet spaces, lobbies, corridors, pool zones, porte cochere, exterior areas, offices, and gaming spaces.
• Coordinate and oversee special cleaning and restoration activities such as deep cleaning, painting, chandelier cleaning, carpet shampooing, and marble restoration.
• Work with the manager and property operations team to close out maintenance issues, guest complaints, and related requests.
• Track quality controls covering health and safety, cleaning practices, service standards, grooming, chemical usage, and equipment handling.
• Monitor stock levels for cleaning chemicals and tools and ensure sufficient supplies are available.
• Arrange servicing and checks for cleaning equipment to keep productivity and performance high.
• Coordinate roster changes and scheduling adjustments with supervisors and coordinators.
• Handle department administration, paperwork, operating expense reports, payroll budget updates, and capital improvement updates for management review.
• Take on additional duties assigned by the Public Area Manager and step in when the manager is absent.
• Work with other departments to support guest requests and strengthen health and safety practices.
• Respond to guest concerns quickly, investigate complaints, and work toward a satisfactory resolution.
• Take corrective action where needed and follow up on unresolved issues.
• Share guest feedback and suggestions with team members and management.
• Review and approve rosters, vacations, breaks, and staffing levels to match business needs.
• Monitor attendance and review overtime and undertime records.
• Track department training plans and ensure completion.
• Lead the team in achieving department objectives and service targets.
• Participate in briefings and pass on relevant updates to the team.
• Recruit, train, supervise, and manage Public Area staff.
• Coach, support, counsel, and evaluate team members while encouraging participation in decisions.
• Identify deviations from procedures and correct them promptly through on-the-job coaching.
• Assess compliance with standards and arrange refresher training with the manager and trainer.
• Maintain clear communication with team members through written and verbal translation when needed.
• Ensure team members follow company grooming and conduct standards.
• Help create an environment where employees feel respected, included, safe, and appreciated.
• Maintain professional and positive interactions with colleagues, management, and contractors.
• Attend departmental and cross-department meetings and share key updates.
• Encourage teamwork, strong relationships, and effective multicultural communication.
• Follow company policies, procedures, and the Code of Conduct.
• Maintain personal grooming and professional presentation to department standards.
• Comply with health and safety requirements and work to reduce injury risks.
• Support the company’s recycling efforts and apply reduce, reuse, and recycle practices wherever possible.

Candidate Profile

• Strong English communication skills, both spoken and understood.
• Prior experience is an advantage.
• Well-developed interpersonal skills.
• Good organizational ability and leadership capability.
• Strong customer-service orientation.
• Proficiency in Microsoft Office and general computer use.
• At least 4 years of supervisory experience in a large five-star hotel or integrated resort.
• At least 6 years of Public Area Department experience in a large five-star hotel or integrated resort.

Benefits

The role offers a competitive salary paid in UAE Dirhams (AED), along with a strong leave policy, healthcare coverage, incentive programs, and other employee benefits. It is positioned as an appealing career opportunity within a globally recognized hospitality brand.

Additional Information

This is a full-time, onsite position based in Ras al-Khaimah, United Arab Emirates.