Assistant Manager

Role Overview

The Assistant Manager is responsible for ensuring the smooth, efficient functioning of the store while consistently delivering exceptional customer service and maintaining a fresh food selection within a clean and safe environment. The role focuses on meeting key store objectives such as sales and profitability by effectively overseeing personnel and operational processes.

Key Responsibilities

• Embody Centra's brand values: Proud, Energetic, Imaginative, and Community-Focused.
• Set, track, and accomplish sales targets with the team, focusing on gross profit margin, net margin, waste reduction, and other agreed KPIs alongside the Store Manager.
• Ensure accurate implementation of planograms and maintain the correct product range in-store.
• Maintain high standards for merchandising and store presentation.
• Serve as an approachable role model promoting teamwork, positive attitudes, and an inclusive workplace culture.
• Foster clear and respectful communication between staff and management in a safe environment.
• Assist the Store Manager in team development, training, and daily store operations.
• Manage staff performance by providing regular feedback, recognition, and motivation.
• Handle customer inquiries professionally and in line with store policies.
• Have a comprehensive understanding of margin achievement across all store departments.
• Actively participate in and support new initiatives and innovative work approaches.

Candidate Profile

• At least two years of relevant work experience is advantageous.
• Proficient with Microsoft Office tools, including Excel and Word.
• Experienced in cash and till balancing procedures.
• Strong communication and delegation capabilities.
• Motivated with a solid work ethic and determination.
• Knowledgeable about key performance indicators and target-oriented strategies.
• Commercially aware with a keen understanding of brand values.
• A genuine passion for grocery retail and the ability to thrive in a dynamic, fast-moving environment.

Additional Information

Start and finish times provided are approximate.