Assistant Housekeeping Manager

Company Overview

Pullman is guided by a service mindset built on commitment, flexibility, and creativity. This role sits within the Accor network, a hospitality group with more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations worldwide. The organization emphasizes growth, development, and responsible hospitality, with every action contributing to a better experience for guests, colleagues, and the planet.

As part of this environment, you will help uphold a guest-focused culture where your contribution supports memorable stays and the continued success of the property.

Role Summary

The Assistant Housekeeping Manager supports the housekeeping function in maintaining exceptional cleanliness standards and a consistently positive guest experience across the property.

Key Responsibilities

• Support the day-to-day running of housekeeping operations, including assigning duties and organizing staff schedules.
• Inspect guest rooms, public spaces, and service areas to ensure all areas meet required cleanliness and presentation standards.
• Work closely with other hotel departments to keep operations running smoothly and resolve guest requests quickly.
• Monitor stock levels and oversee the control of cleaning products, amenities, and linen supplies.
• Coach and guide housekeeping team members on correct cleaning methods and service expectations.
• Ensure hygiene, safety, and compliance procedures are followed according to local laws and company policies.
• Contribute to initiatives that improve efficiency and raise guest satisfaction levels.
• Address guest concerns and feedback in a professional, timely, and solution-oriented manner.
• Assist with budget preparation and help control department spending.
• Provide administrative support and reporting assistance to the Executive Housekeeper.

Requirements

• Prior housekeeping leadership experience, ideally gained in a luxury hotel or resort environment.
• Strong planning and team leadership abilities, with the confidence to supervise and motivate a varied workforce.
• Excellent spoken and written English communication skills.
• Working knowledge of hospitality management systems and Microsoft Office applications.
• Solid understanding of housekeeping procedures, cleaning standards, and quality control expectations.
• Practical knowledge of stock management and cost control basics.
• Familiarity with health and safety requirements in hospitality settings.
• Ability to solve problems and make sound decisions in fast-paced situations.
• A guest-first attitude with a strong focus on delivering outstanding service.
• Willingness to work flexible schedules, including weekends and public holidays.
• Multilingual capability is an advantage.

Additional Information

The company is committed to diversity and inclusion and aims to attract, recruit, and advance diverse talent.

Accor encourages employees to bring their individuality to work and supports ongoing learning and development. The organization offers opportunities to grow professionally while contributing to a purpose-driven hospitality experience. Employees are invited to be part of a global brand family and help shape the future of hospitality.

The company culture is centered on doing meaningful work, caring for the world, and challenging convention. This role is part of that broader mission.