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仕事内容
Job Overview
The Network Operations Center (NOC) serves as the pivotal command center governing transportation execution across Amazon's global supply chain, including regions such as North America, India, and Europe. Its mandate is to ensure seamless and timely freight movement from vendors to fulfillment centers (FCs), and subsequently from FCs to carrier hubs. The NOC resolves any disruptions to maintain operational continuity while informing all stakeholders. Beyond tactical issue resolution, it involves monitoring network trends to recommend automation and process optimizations enhancing efficiency.
Role Summary
A Transportation Operations Representative within the NOC acts as a key liaison between carriers, vendors, warehouses, and internal teams to facilitate fluid information flow and swiftly resolve issues affecting customer experience and business operations. This role encompasses both inbound and outbound operations:
- Inbound operations focus on managing relationships between vendors, carriers, and FCs, ensuring freight pickups occur on schedule and deliveries align with appointments.
- Outbound operations handle interactions between FCs, carriers, and carrier hubs, ensuring customer orders depart FCs punctually and are delivered as committed.
The representative provides prompt issue resolutions by leveraging internal tools and making data-driven, real-time decisions. An ideal candidate demonstrates logistics comprehension with strong oral and written communication skills.
Key Responsibilities
- Engage with external stakeholders (vendors, carriers) and internal departments (retail, finance, software support, fulfillment centers) to ensure streamlined operations.
- Identify and systematically escalate discrepancies or problems to responsible teams, tracking resolution progress until completion.
- Communicate effectively both verbally and in writing, preparing narratives summarizing weekly insights and variances, and presenting findings during review meetings.
- Deliver exemplary customer experience within a 24/7 operational framework.
- Proactively ideate and champion process improvements to enhance operational effectiveness.
Minimum Qualifications
- Bachelor's degree in quantitative or technical disciplines such as computer science, engineering, or statistics.
- Proficiency with Microsoft Excel.
- Experience with SQL querying.
Preferred Qualifications
- Advanced education (Bachelor's degree or higher) in related quantitative or technical fields.
Additional Information
The environment is inclusive, empowering employees to achieve exceptional outcomes. Accommodations are available for candidates with disabilities during recruitment and onboarding. This opportunity is located in Telangana and associated with company ASSPL.