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About Influx

Influx operates a global team delivering customer service for technology brands and companies continuously throughout the year, including holidays. Their agents and managers collaborate across multiple time zones to provide exceptional customer support for world-class clients.

About the Client

The client specializes in complex waste management operations and has grown steadily for nearly 25 years. Known for combining high-touch customer service with advanced, data-driven technology, they offer managed waste services and develop proprietary monitoring technologies while partnering with industry leaders to strengthen their operations.

Role Overview

This position seeks a dynamic, tech-savvy customer support agent capable of thriving in high-volume, data-intensive settings. The role involves reviewing and auditing accounts payable records, invoice processing, and vendor information to ensure financial accuracy, compliance, and operational efficiency. Candidates should quickly adapt to new systems, excel with numerical data, and demonstrate urgency in resolving discrepancies.

Key Qualities

Strong comfort with data systems, software platforms, and digital workflows
Ability to efficiently handle high-volume transactional tasks while maintaining precision
Detail-oriented with strong analytical skills focused on data validation and error identification
Fast and accurate typing skills to meet tight deadlines
Excellent written and verbal communication with a client-centric approach
Proactive problem-solving to investigate and address root causes of discrepancies

Primary Responsibilities

Manage and prioritize incoming email inbox by filtering routine and irrelevant messages to ensure only actionable invoices proceed to processing queues
Extract invoice data using OCR technology and verify accuracy against source PDF documents, correcting critical missing information such as due dates
Navigate multiple ERP platforms (NetSuite, SAP, Oracle, or similar) alongside DocuPeak software to cross-check and unify data entries
Refer ambiguous, inconsistent, or complex cases to senior reviewers rather than guessing

Required Tools and Technical Setup

Proficiency with Microsoft Office applications
Experience using DocuPeak and ERP accounting systems
Technical setup must include:
- Reliable internet connection with at least 50 Mbps upload and download speeds
- Windows 10 or higher, 32-bit operating system minimum
- 16 GB RAM or more
- Laptop (no Chromebooks or Linux OS allowed)
- At least Intel Core i5 or equivalent processor
- Windows or Mac OS
- Quiet dedicated workspace with wired noise-cancelling headset suitable for remote work

Schedule

Workdays are Monday through Sunday with two days off each week
Shift hours between 9:00 AM and 5:00 PM EST

Why Join Influx?

Opportunity to work with a diverse, global team
Gain experience supporting an expanding international client base
Develop analytical, operational, and quality-focused remote work skills
Be part of a supportive, inclusive, and employee-centered culture

Important Notes

Influx does not charge any fees for recruitment processes
Official communications will only come from email addresses with the @influx.com domain

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