Student Experience Coordinator

About the Employer

Waipapa Taumata Rau | The University of Auckland stands as New Zealand's premier university institution, housing more than 6,000 academic and professional personnel who support a student population exceeding 46,000. It also ranks among the largest employers nationally.

Role Overview

The Student Experience Centre is currently seeking to fill two full-time Student Experience Coordinator positions within its vibrant and supportive team. These roles are critical in offering assistance to both prospective and current students as they assess potential study pathways and progress through their university experience. The coordinator will deliver informative, high-quality guidance and support to students, addressing a broad spectrum of inquiries and facilitating access to essential services and resources to maximize student success.

Interactions primarily occur over phone and email channels, with responsibilities including providing timely, accurate, and courteous support. Additionally, coordinators will liaise with specialized university departments and collaborate closely with peers to optimize students' overall experience.

The positions are located onsite at 49 Symonds Street, Auckland CBD, working 37.5 hours per week. The salary range for the role is between $56,400 and $62,000 annually, commensurate with experience and qualifications.

About the Team

Under the supervision of the Team Leader Recruitment and Retention, members of this team work within a friendly, professional, and cooperative environment that values teamwork, open communication, and mutual contribution to surpass student service expectations.

Candidate Profile

Ideal candidates will be effective communicators passionate about assisting individuals and providing superior service experiences. You should possess strong active listening abilities, empathy, and the aptitude for conveying complex information clearly and simply. Comfort in managing multiple digital systems, thriving in fast-paced environments, and collaborating cross-functionally are key attributes.

In alignment with Kia Whakamana i te Tangata principles, you will respect and uphold the dignity and mana of individuals, whānau, and communities during all interactions.

Required Skills and Experience

• A minimum of 2 to 3 years delivering exceptional customer service including handling intricate inquiries.
• 1 to 2 years' experience within outbound call center operations.
• Demonstrated experience supporting diverse clientele and communities.
• Capability to quickly develop subject matter expertise and confidently disseminate accurate information.
• Proven ability to foster relationships and collaborate across teams effectively.
• Proficiency in navigating several digital platforms and systems.
• Excellent listening, communication, and problem-solving skills.

Benefits

• Flexible work arrangements including options for remote work and adaptable hours.
• Up to 6.75% employer contribution to a superannuation scheme.
• Competitive remuneration paired with five weeks of annual leave.
• Access to career development initiatives.
• Discounted parking, generous parental leave, childcare benefits, and various discounts on services both internally and externally.

Additional Information

The University is strongly dedicated to honoring the Treaty of Waitangi and promoting equity for staff and students in a safe, inclusive, and fair environment. Support services are readily available for Māori, Pacific peoples, women, LGBTQIATakatāpuiMVPFAFF+, individuals with disabilities, parents, and others with flexible or unique work needs.

Application Details

Applicants must submit their application online by 14 August 2026, including a cover letter and resume demonstrating skills and experience relevant to the position. The University reserves the right to close the application process early should a suitable candidate be found. Direct enquiries for confidential discussions may be made by contacting the designated contact person at the university via email, though applications via email are not accepted.